Isela Juares
Alcala de Henares,Madrid
Summary
Bilingual communication skills with focus on client satisfaction and adaptability to learn diverse skills.
Overview
2027
2027
years of professional experience
18
18
years of post-secondary education
Work history
Interpreter
Pan American Health Services
Cortes, Honduras
2014.01 - 2019.02
- Ensured patient comprehension by providing medical interpretation to low-income communities with limited access to healthcare.
- Aided social workers in communicating with non-English speaking clients; improved service delivery.
- Fostered cultural understanding by delivering professional tour guide interpretations to foreign visitors.
Customer service representative
Startek
Tegucigalpa, Honduras
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring positive shopping experience for customers.
- Offered technical support, leading to enhanced user experience.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Administrative assistant
Piscinas CI S.L
Madrid, Spain
2024.09 - Current
- Interacted professionally with clients providing excellent service at all times.
- Assisted with budget preparations enabling effective financial planning.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Supported accurate record-keeping with proficient data entry skills.
- Improved customer satisfaction through prompt response to email and phone queries.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Organised client meetings, prepared agendas and took detailed minutes.
- Submitted timely reports which provided critical updates on various projects.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Processed new customer orders.
Education
High School Diploma - English
Adventist Bilingual School
Honduras 2004.01 - 2014.11
Bachelor's Degree in Foreign Languages - English
Universidad Nacional Autónoma de Honduras
Honduras 2015.02 - 2022.06
Skills
- Data organisation
- Telephone etiquette
- Client relations
- Customer Service
- Team Leadership
- Bilingual
- Effective co-working
Languages
English
Fluent
Spanish
Native
Korean
Beginner
Timeline
Administrative assistant
Piscinas CI S.L
2024.09 - Current
Bachelor's Degree in Foreign Languages - English
Universidad Nacional Autónoma de Honduras
2015.02 - 2022.06
Interpreter
Pan American Health Services
2014.01 - 2019.02
High School Diploma - English
Adventist Bilingual School
2004.01 - 2014.11
Customer service representative
Startek