Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Idiomas
Cronología
Generic

Isadora Martins

Resumen profesional

Customer-focused professional with a proven track record in sales, operations, and team enablement within fast-paced, multicultural environments. I specialize in driving customer engagement, improving retention through proactive success strategies, and aligning internal processes with client goals. Known for being highly adaptable, data-driven, and a strong communicator, I thrive in cross-functional settings and am passionate about delivering long-term value and satisfaction to customers.

Datos destacados

13
13
years of professional experience
5
5
years of post-secondary education

Experiencia

Sales & Operations Manager

Isadora Martins
Madrid
01.2024 - 05.2025
  • Opened new branch, meeting all launch KPIs.
  • Led CRM and onboarding training to boost adoption.
  • Conducted regular performance reviews using KPIs, CRM analytics, and custom dashboards to track studio success.
  • Delivered structured progress reports to leadership, identifying improvement areas and proposing data-driven solutions.
  • Acted as a liaison between frontline staff and executive teams to address operational challenges and align on strategic goals.
  • Reduced churn rate from 10% to 5%.

Studio Manager

Isadora Martins
Madrid
02.2022 - 05.2025
  • Led operations and aligned sales with customer lifecycle goals.
  • Trained team on CRM and sales processes.
  • Analyzed churn and improved NPS through success strategies.
  • Delivered monthly reports and tracked KPIs.
  • Collaborated across teams to support customer onboarding.

Senior Sales Assistant

Isadora Martins
Madrid
10.2021 - 02.2022
  • Oversaw day-to-day CRM use for scheduling, customer engagement, and onboarding support, ensuring consistent data.
  • Supported contract finalization and post-sale processes to maintain high client satisfaction and renewals.
  • Managed customer engagement, scheduling, and follow-ups.
  • Built strong client relationships and improved retention.

Internet Researcher

LaunchPad Entertainment
Los Angeles
02.2021 - 10.2021
  • Descripción general de la empresa: Remote work for a company based in Los Angeles, United States.
  • Contract negotiation.
  • Overseeing the implementation of contracts, and managing their integration into the company's system.
  • Demonstrated success in increasing contract closures by more than 30%.
  • Remote work for a company based in Los Angeles, United States.

Jewellery and Watches Specialised Seller

Dufry (Norwegian Cruise Line)
Miami
07.2017 - 03.2020
  • Descripción general de la empresa: A company providing duty-free shopping services on cruise lines.
  • Acted as a Sales Representative for a prestigious fine jewelry brand and luxury watches, handling credit card issuance, generating inventory reports, and organizing presentations and seminars showcasing jewelry, promotions, and events.
  • A company providing duty-free shopping services on cruise lines.

Store Manager

Isadora Martins
12.2012 - 07.2017
  • Managed operations for a furniture store franchise, ensuring strict adherence to company guidelines.
  • Implemented and provided comprehensive training on franchise software, enabling the team to proficiently operate the ERP system.
  • Responsible for executing daily administrative duties, including, tax calculations, invoicing, financial reporting, payroll, inventory management, and organizing documents for the accounting team.

International Assistant

Italinea Brazil
Belo Horizonte
01.2012 - 11.2012
  • Descripción general de la empresa: International consulting firm specializing in import and export.
  • Responsible for managing the tax calculations and invoicing for import and export departments.
  • Conducted continuous research on evolving tax scenarios and new industry-related laws to ensure managers remained updated.
  • International consulting firm specializing in import and export.

Formación

Bachelor - Business Administration

Ibmec
01.2008 - 12.2012

Technical degree - Interior Designer

Inap

Enfatiza tus habilidades clave

  • Microsoft Office
  • ERP
  • CRM
  • Business Intelligence
  • Zendesk
  • Google Suite
  • Churn Management
  • Net Promoter Score (NPS)

Idiomas

Portugués
Idioma nativo
Inglés
Avanzado
C1
Español
Experto
C2

Cronología

Sales & Operations Manager

Isadora Martins
01.2024 - 05.2025

Studio Manager

Isadora Martins
02.2022 - 05.2025

Senior Sales Assistant

Isadora Martins
10.2021 - 02.2022

Internet Researcher

LaunchPad Entertainment
02.2021 - 10.2021

Jewellery and Watches Specialised Seller

Dufry (Norwegian Cruise Line)
07.2017 - 03.2020

Store Manager

Isadora Martins
12.2012 - 07.2017

International Assistant

Italinea Brazil
01.2012 - 11.2012

Bachelor - Business Administration

Ibmec
01.2008 - 12.2012

Technical degree - Interior Designer

Inap

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