Isadora Martins
Resumen profesional
Customer-focused professional with a proven track record in sales, operations, and team enablement within fast-paced, multicultural environments. I specialize in driving customer engagement, improving retention through proactive success strategies, and aligning internal processes with client goals. Known for being highly adaptable, data-driven, and a strong communicator, I thrive in cross-functional settings and am passionate about delivering long-term value and satisfaction to customers.
Datos destacados
13
13
years of professional experience
5
5
years of post-secondary education
Experiencia
Sales & Operations Manager
Isadora Martins
Madrid
2024.01 - 2025.05
- Opened new branch, meeting all launch KPIs.
- Led CRM and onboarding training to boost adoption.
- Conducted regular performance reviews using KPIs, CRM analytics, and custom dashboards to track studio success.
- Delivered structured progress reports to leadership, identifying improvement areas and proposing data-driven solutions.
- Acted as a liaison between frontline staff and executive teams to address operational challenges and align on strategic goals.
- Reduced churn rate from 10% to 5%.
Studio Manager
Isadora Martins
Madrid
2022.02 - 2025.05
- Led operations and aligned sales with customer lifecycle goals.
- Trained team on CRM and sales processes.
- Analyzed churn and improved NPS through success strategies.
- Delivered monthly reports and tracked KPIs.
- Collaborated across teams to support customer onboarding.
Senior Sales Assistant
Isadora Martins
Madrid
2021.10 - 2022.02
- Oversaw day-to-day CRM use for scheduling, customer engagement, and onboarding support, ensuring consistent data.
- Supported contract finalization and post-sale processes to maintain high client satisfaction and renewals.
- Managed customer engagement, scheduling, and follow-ups.
- Built strong client relationships and improved retention.
Internet Researcher
LaunchPad Entertainment
Los Angeles
2021.02 - 2021.10
- Descripción general de la empresa: Remote work for a company based in Los Angeles, United States.
- Contract negotiation.
- Overseeing the implementation of contracts, and managing their integration into the company's system.
- Demonstrated success in increasing contract closures by more than 30%.
- Remote work for a company based in Los Angeles, United States.
Jewellery and Watches Specialised Seller
Dufry (Norwegian Cruise Line)
Miami
2017.07 - 2020.03
- Descripción general de la empresa: A company providing duty-free shopping services on cruise lines.
- Acted as a Sales Representative for a prestigious fine jewelry brand and luxury watches, handling credit card issuance, generating inventory reports, and organizing presentations and seminars showcasing jewelry, promotions, and events.
- A company providing duty-free shopping services on cruise lines.
Store Manager
Isadora Martins
2012.12 - 2017.07
- Managed operations for a furniture store franchise, ensuring strict adherence to company guidelines.
- Implemented and provided comprehensive training on franchise software, enabling the team to proficiently operate the ERP system.
- Responsible for executing daily administrative duties, including, tax calculations, invoicing, financial reporting, payroll, inventory management, and organizing documents for the accounting team.
International Assistant
Italinea Brazil
Belo Horizonte
2012.01 - 2012.11
- Descripción general de la empresa: International consulting firm specializing in import and export.
- Responsible for managing the tax calculations and invoicing for import and export departments.
- Conducted continuous research on evolving tax scenarios and new industry-related laws to ensure managers remained updated.
- International consulting firm specializing in import and export.
Formación
Bachelor - Business Administration
Ibmec
2008.01 - 2012.12
Technical degree - Interior Designer
Inap
Enfatiza tus habilidades clave
- Microsoft Office
- ERP
- CRM
- Business Intelligence
- Zendesk
- Google Suite
- Churn Management
- Net Promoter Score (NPS)
Idiomas
Portugués
Idioma nativo
Inglés
Avanzado
C1
Español
Experto
C2
Cronología
Sales & Operations Manager
Isadora Martins
2024.01 - 2025.05
Studio Manager
Isadora Martins
2022.02 - 2025.05
Senior Sales Assistant
Isadora Martins
2021.10 - 2022.02
Internet Researcher
LaunchPad Entertainment
2021.02 - 2021.10
Jewellery and Watches Specialised Seller
Dufry (Norwegian Cruise Line)
2017.07 - 2020.03
Store Manager
Isadora Martins
2012.12 - 2017.07
International Assistant
Italinea Brazil
2012.01 - 2012.11
Bachelor - Business Administration
Ibmec
2008.01 - 2012.12
Technical degree - Interior Designer
Inap