Various Positions
From 2000 to 2025
Isabelle De Brabander
Torrevieja
Summary
As a dedicated professional, I thrive in collaborative team environments where I can leverage my qualifications and expertise to exceed client expectations. My goal is to contribute effectively to a successful team, driving results and enhancing overall performance.
Work History
Customer Care Representative
AGMD Association
Paris
- Spearheaded customer loyalty initiatives, enhancing engagement and retention rates for subscription services.
- Organized impactful events, driving community involvement, and brand awareness.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries over the phone and via email.
Customer Care Executive
Orange and Sealink
Lille And Calais
- Efficiently resolved customer complaints, ensuring prompt and satisfactory responses to enhance client satisfaction.
- Strategically managed the recovery of unpaid debts, implementing effective negotiation tactics to secure timely payments.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Negotiated with customers, resolving disputes and maintaining positive relationships.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Investigated customer complaints and provided solutions within acceptable time frames.
Mediator
Police Department
Paris
- Successfully facilitated mediation between law enforcement and citizens to efficiently resolve official document issues.
- Organized informative meetings to educate the public on their legal obligations, enhancing community understanding and compliance.
Receptionist
Public Institutions, la Poste
Lille And Bordeaux
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Education
BBA - Foreign Languages Applied To Commerce And Industry
Lille University
Roubaix06-1995
Skills
- Customer service/Proactive
- Conflict resolution/B2B Client facing
- Negotiation skills/Underpressure Work
- Client satisfaction/Multitasks
Affiliations
- What s app Contact 00 33 668 301 599
- Enjoy reading, going out to restaurant with friends
- Fexible, driving licence
- English fluent French Fluent Spanish Intermediate
Timeline
Various Positions
From 2000 to 2025
Customer Care Representative
AGMD Association
Customer Care Executive
Orange and Sealink
Mediator
Police Department
Receptionist
Public Institutions, la Poste
BBA - Foreign Languages Applied To Commerce And Industry
Lille University