Hi, I’m
Isabel Sliwka
Barcelona
Summary
Passionate and driven professional with a keen interest in AI, eagerly seeking opportunities in E-commerce, Marketing, Virtual Assistance, and Customer Service fields. Ready to apply a diverse skill set to fuel growth in dynamic environments.
Overview
12
years of professional experience
1
Certification
Work History
Bosch Service Solutions
Customer Service Agent
10.2021 - Current
Job overview
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Actively listens to customer inquiries and concerns via call, emails, and chats.
- Provides accurate and timely information regarding products or services.
- Assists customers in resolving issues or complaints effectively.
- Proficient in using Genesis ,Salesforce , Cibernos platforms.
- Maintains a positive and patient attitude, even in challenging situations.
Vilta Locio 7 Islas
Entertainer Pilates, Dancer, Guest Relations
04.2018 - 09.2021
Job overview
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Greeted clients and visitors with positive, helpful attitude, assisted them to ensure top-notch customer service.
- Promoted benefits of Pilates and overall general health benefits of exercise, engaged participants.
- Ability to teach various dance styles and methodologies from beginner to advanced level.
Speed-Dates.pl
Event Specialist
08.2016 - 11.2016
Job overview
- Build sustainable relationships, responsible to organize and manage social meetings.
- Implemented marketing strategies to promote events via traditional and social media mean.
- Collaborated with vendors and partners to enhance event offerings.
- Managed attendee registration and inquiries. Provided on-site support during events to ensure a positive experience for all participants.
- Conducted post-event evaluations to gather feedback and identify areas for improvement.
| Samsung Electronics Polska
Assistant Retail Marketing Department
01.2013 - 12.2015
Job overview
- Managed daily administrative tasks to ensure departmental functionality and coordination.
- Supported marketing executives in project organization and execution.
- Actively collaborated with managers, trainers, and other departments.
- Planned and executed events and store discounts to enhance customer engagement. Oversaw nationwide phone product management for optimal availability.
- Proficient in Microsoft Office Suite and specialized company software. Coordinated staff training sessions and workshops.
Samsung Electronics Polska
Receptionist
02.2012 - 12.2013
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responsible for administrative services, received and sorted daily mail / deliveries /couriers, ordered office and groceries staff.
- Answered and forwarded any incoming phone calls while providing basic information when needed, served visitors by greeting, welcoming, directing and announcing them appropriately employee's business travels reservation, flights, hotels
Education
Academy of Science, Warsaw
Master from Public Relations, Advertising, And Applied Communication
06.2014
Humanistic College Named After Bolesław Prus, Warsaw
Bachelor of Journalism from Journalism
06.2010
Skills
- Customer Service
- Problem Resolution
- Ecommerce administration, Shopify, Etsy, Amazon
- Outstanding communication skills
- Organization, prioritizing, and multi-tasking
- Social Media Platforms
- Website Maintenance
- Travel Planning
Certification
Udemy Online Courses :
- Instagram Marketing 2024: Hashtags, Live, Stories, Ads &more
- The Complete Shopify Aliexpress Dropshipping Course 2024
- Getting social with Buffer - scheduling content 2024
- Snovio Academy: From Lead Generation to Closing Deals 2024
constantly learning ....
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Customer Service Agent
Bosch Service Solutions
10.2021 - Current
Entertainer Pilates, Dancer, Guest Relations
Vilta Locio 7 Islas
04.2018 - 09.2021
Event Specialist
Speed-Dates.pl
08.2016 - 11.2016
Assistant Retail Marketing Department
| Samsung Electronics Polska
01.2013 - 12.2015
Receptionist
Samsung Electronics Polska
02.2012 - 12.2013
Academy of Science
Master from Public Relations, Advertising, And Applied Communication
Humanistic College Named After Bolesław Prus
Bachelor of Journalism from Journalism
Udemy Online Courses :
- Instagram Marketing 2024: Hashtags, Live, Stories, Ads &more
- The Complete Shopify Aliexpress Dropshipping Course 2024
- Getting social with Buffer - scheduling content 2024
- Snovio Academy: From Lead Generation to Closing Deals 2024
constantly learning ....
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