Isaac Lucas Grimal

• Branch in Spain
• Customer attention mainly for our Yamaha marine & golf car dealers
• Translations of technical bulletins, service campaigns, warranties, spare part devolution's, spare parts catalogue support, product information, and spare parts sales for outboards & wave runners, generators, and golf cars
• Responsible for wave-runners & outboards aftersales , technical training for our jet center dealers, market visits, boat shows, and Introduction of new models, unique features, and procedures to our dealer network.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication.
• Participated in team-building activities to enhance working relationships.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked effectively in fast-paced environments.
• Proven ability to develop and implement creative solutions to complex problems.
• Passionate about learning and committed to continual improvement.
• Self-motivated, with a strong sense of personal responsibility.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.

• For “Mutua Universal" in “Advance Medical" company (www.advance-medical.com), in the urgent telephone line for job accidents, giving support about some medical procedures, informing, handling information to move patients to our network company centers
• Attention provided alerting ambulances, transferring patients between hospitals inside and outside Spain
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Telephone national & international assistance agent, providing support through telephone for breakdowns and accidents in “Inter partner Assistance" for different companies like “Renault," "And Nissan" customers with cars under warranty factory condition and at the same time attending other queries from other insurance companies like: "Axa," "Direct Seguros," "Maaf," "Caser," "Winthertur" and assistance too for costumers
• Rental cars like “Europcar,"
• Trained new personnel regarding company operations, policies and services.
• Implemented and developed customer service training processes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promptly responded to inquiries and requests from prospective customers.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Trained staff on operating procedures and company services.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Responded proactively and positively to rapid change.
• Investigated and resolved customer inquiries and complaints quickly.

• Of the help desk for the “Agencia Tributaria" program called program 'Padre,' giving support to users installing the software and the certificate of Fnmt.
• Set up appointments with interested customers according to schedule availability.
• Overcame objections using friendly, persuasive strategies.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
• Provided information about available products and services, membership details, and purchase advantages.

Programming applications in Lotus script.

• Implemented scripts to enhance user experience.
• Worked with developers to identify and remove software bugs.
• Modified existing software to correct errors, adapt to new hardware and improve performance.
• Tested server code to validate code changes.

• Banking services through telephone for “La Caixa," handling
• Money transfers, movements, and consults in “Linea Oberta" services.
• Overcame objections using friendly, persuasive strategies.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Set up appointments with interested customers according to schedule availability.
• Provided information about available products and services, membership details, and purchase advantages.
• Made average of Number outbound and inbound calls per day.
• Opened new accounts and documented personal, demographic and payment information in system.
• Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Generated minimum of Number new leads each day
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Educated customers on product and service benefits, explaining features and answering questions.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.

• Assistance team," Installation the program to manage all the activities around Spain and giving physical assistance and support in the openings
• Dealer training about the usage of the course program and some specific roleplay.
• Implemented training programs to maximise team member development and potential.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Delivered regular team meetings for aligned work towards common goals.

• In the activations department
• Of "Airtel Movil" making tasks of analysis of customers' risks and assisting the distributor commercial channel.

Mobile company absorbed later by Vodafone).

• Delivered services to customer locations within specific timeframes.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.