Iryna Kovalenko
Barcelona
Summary
High-achieving and hardworking Senior Sales Associate successful at consistently meeting and exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction. Consultative-selling expert with proven closing skills. Exceptional abilities and 13 years of experience in luxury retail sales.
Overview
15
15
years of professional experience
Work History
SENIOR SALES ASSOCIATE
LORO PIANA
09.2012 - Current
- Territorial Relocation for the opening of the Barcelona store 2018
- Part of the Reopening staff support for Puerto Banus store expanding 2019
- Supporting the Management Team in the day by day store activities like customer relationships, store administration and stock management
- Visual Referent in store. Maintained store visual standards by setting up window and interior displays to merchandising guidelines
- Ensuring exceptional standards of customer service and surpassing their expectations at every opportunity anticipating their needs
- Building, developing and maintaining the client's database ensuring their loyalty
- Contributed to event marketing, sales and brand promotion. Special Event with VIP guests in Courchevel and Saint-Tropez for private show room events
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Detailed knowledge of the product including manufacturing, materials, care and designing in order to provide outstanding customer service and guaranteeing cross and sell-up product categories
- Achievement of individual and store goals, providing feedback to store manager on merchandise trends, missed opportunities and product issues
- Top sales performer of the store
- Constructive communication with team members, being always collaborative and proposing effective solutions, creating a positive work atmosphere
SALES CONSULTANT
ESCADA
10.2011 - 07.2012
- Costumer service according to the company standards, creating and maintaining client's loyalty being aware of KPI
- Stock replenishment, visual activities
- Store opening and closing tasks following security and company procedure.
SALES CONSULTANT
BURBERRY
11.2010 - 09.2011
- Assisting customers accordingly with company sales ceremony and providing excellent service and after sales service to client i.e
- CRM activity and clients follow up
- Preparing and maintaining stock on the sales floor with daily replenish
- Participation in inventories according to procedure and search for differences
- Management in repairs, alterations and rework
STORE MANAGER
TISSU
04.2009 - 10.2010
- Sales and store supervising with daily management of the team, weekly and monthly meetings, product reports
- Store sales management: report, follow up and application of procedures, till supervision, sales support
- Personal management: interviewing seasonal staff, monthly schedules, product training, analysis of materials needs
- Maintenance of the store and ensuring a tidy visual display all time.
Skills
- Sales Strategy
- Persistent and Resilient
- Meeting Sales Goals
- Stocking and Receiving
- Staff Supervision
- Lead Generation and Relationship Building
- Visual and Merchandise Displays
- Retail Store Operations
- Territory Expansion
- Customer Relationship Management (CRM)
- SAP and Beanstore System Knowledge
Studies
- KIEV NATIONAL UNIVERSITY OF TECHNOLOGY AND DESIGN "KNUTD", KIEV, UCRAINE, CHEMICAL ENGINEER BACHELOR DEGREE, 09/2003, 01/2009
Languages
Russian and Ukrainian
Spanish
English
Catalan
Timeline
SENIOR SALES ASSOCIATE
LORO PIANA
09.2012 - Current
SALES CONSULTANT
ESCADA
10.2011 - 07.2012
SALES CONSULTANT
BURBERRY
11.2010 - 09.2011
STORE MANAGER
TISSU
04.2009 - 10.2010
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