Iris Ledo Medina

• Identify, analyze, and resolve technical issues for hotels using D-EDGE solutions, including Channel Manager and Booking Engine tools, by monitoring APIs and interpreting logs (JSON/XML).
• Analyze errors related to D-EDGE extranet configuration across different solution
• Provide effective customer support, ensuring timely resolutions and high customer satisfaction.
• Coordinate escalations to L2 / R&D teams and ensure proper follow-up, maintaining clear and professional communication with clients and partners.

• Consultative selling: building customer relationships, advising on products based on needs, and managing qualified leads through cold calling and marketing campaigns.
• Full sales cycle: I am responsible for prospecting, to demoing, developing proposals, negotiating and closing deals. Customer acquisition and sales targets attainment.

Sales development representative for enterprise accounts in Spain and Portugal

• Prospecting , qualifying big business opportunities. Dealing with C-Level executives
• Present and pitch Varonis's products and services to potential customers through a high volume of phone calls and email campaigns

• Handle inbound calls from guests, providing assistance with reservations, cancellations, modifications, and general inquiries.
• Accurately update and manage customer information and reservations using internal systems.

• Managing internal/external visitors, new starters and contractors.