Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
Irina Tanasoi

Irina Tanasoi

Madrid

Summary

Specialist with over 5 years of experience working with clients. As well as three years of experience in Digital Marketing. Experience with oRTB, ADExchange and other aspects related to programmatic advertising. Ability to build trusting relationships with clients as well as the ability to solve complex problems.

Overview

6
6
years of professional experience

Work History

Team Lead

Bidscube Advertising Ecosystem
Madrid
01.2024 - Current

• Elevating the proficiency of the support team through targeted and comprehensive trainings.
• Fostering a harmonious convergence of company objectives and team aspirations.
• Developing meticulous plans for optimization, ensuring precision and efficiency in execution.
• Organising and streamline work processes within the team to enhance efficiency and productivity.
• Implementing dynamic strategies to motivate and engage employees.

Customer Support Manager

Bidscube Advertising Ecosystem
Madrid
06.2022 - 01.2024
  • A long term relationships with WLS Bidscube Partners
  • Creating, managing and optimizing media buying accounts in different systems, data analysis, optimization of partners activity
  • Managing existing partners, dealing with technical issues, monitoring the overall media buying process and correctly setting priorities
  • Organization of meetings with clients, presentations, negotiations
  • Maintaining primary documentation, tracking payments and debts
  • Drawing up reports
  • Solution of complex and non-standard client requests
  • Actively monitors trades bringing in innovative ways to increase the volumes and value of the product.

Admixer Technologies
Kiev
08.2021 - 06.2022
  • Working in the product company that offers a holistic adtech stack for developing local ad ecosystems to leverage niche demand, data, and audiences
  • Providing regular status updates on key issues and bugs through JIRA, tracking major updates and deliverable around the product
  • Lead generation
  • Search for new leads through the Snov.io platform and Linkedin
  • Daily validation of creatives, checking them for working out and correct performance
  • Work with various databases within the company, which allow to store and process information in a structured way
  • Work with programming languages such as: SQL, HTML.

Support Team Supervisor

Joc System Solution
Chisinau
06.2018 - 08.2021
  • Supervised the support team of 12 people
  • Hold Multiple chat with international customers
  • Translating documentation related to the business process
  • Led conversations with partners and affiliates.

Education

Bachelors Degree - Translation, Interpretation and Applied Linguistics from English into Russian and from French into Russian

Moldova State University
Chisinau
06.2021

English courses -

Liceul Teoretic "Spiru Haret"
Chisinau
05.2018

Skills

  • Communication
  • Customer Service
  • Leadership
  • Problem Solving
  • Teamwork
  • Knowledge in oRTB
  • Experience with Jira and Confluence
  • Technical Support
  • Mentoring
  • People Management
  • Performance Improvement

Languages

Russian
First Language
English
Advanced (C1)
C1
Romanian
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2
French
Elementary (A2)
A2

Timeline

Team Lead

Bidscube Advertising Ecosystem
01.2024 - Current

Customer Support Manager

Bidscube Advertising Ecosystem
06.2022 - 01.2024

Admixer Technologies
08.2021 - 06.2022

Support Team Supervisor

Joc System Solution
06.2018 - 08.2021

Bachelors Degree - Translation, Interpretation and Applied Linguistics from English into Russian and from French into Russian

Moldova State University

English courses -

Liceul Teoretic "Spiru Haret"
Irina Tanasoi