Irina Petrova Lukova
Madrid
Summary
Focused Translator with highly developed understanding of Spanish language and culture. Skilled in quickly and accurately translating written documents and audio recordings. Over 10 years of related expertise. Background includes working in office environments to perform document and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in Spanish to English translations.
Overview
13
13
years of professional experience
Work History
Translator and Interpreter
SEPROTEC
08.2016 - Current
- Translated documents from Bulgarian to Spanish.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Simultaneous translator in justice proceedings and telephone service throughout the national territory.
- Multi-assistance in tree languages.
Receptionist Assistant and Customer Service
NH hotels
05.2014 - 08.2016
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Call Center Agent
INTEGRUM 2008 SLU
06.2012 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
English Language Teacher
freelance
04.2010 - 06.2012
- Successfully improved English-speaking students' English grammar and vocabulary levels through written and interactive activities.
- Evaluated student progress to offer recommendations for further development.
- Established positive homework management boundaries to create safe, known environment for behavior among students.
- Tutored and assisted students to help with English language comprehension and mastery.
Education
Associate of Applied Science - Tourism And Travel Management
Teide
Madrid, Spain.09.2013
Skills
- Localization Research
- Educational Team Collaboration
- Conversation Interpretation
- Content Adaptation
Languages
Bulgarian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Translator and Interpreter
SEPROTEC
08.2016 - Current
Receptionist Assistant and Customer Service
NH hotels
05.2014 - 08.2016
Call Center Agent
INTEGRUM 2008 SLU
06.2012 - 01.2014
English Language Teacher
freelance
04.2010 - 06.2012
Associate of Applied Science - Tourism And Travel Management
Teide
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