Irina Hernandez Acevedo
Torrejón De Ardoz
Summary
Telecommunications engineer with more than 15 years of experience in the coordination and management of cybersecurity projects within the banking, telecommunications, and public administration sectors. Leadership in the coordination and management of projects for Security Operation Centers (SOC), during the integration, set-up, and delivery phases of the different analytical and operational security services: Threat Monitoring (SIEM and SOAR), WAF, EDR /XDR, CASB, Zero Trust and Vulnerability Management. Extensive knowledge in project management with agile methodologies (SCRUM and KANBAN), the definition of quality processes, service level agreements (SLAs), and KPIs, as well as the preparation of dashboards and presentation of reports to clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Security Service Lead
Evolutio
02.2022 - Current
- Responsible for monitoring the evolution of the service with the client, verifying compliance with the SLAs and KPIs are defined and arranged with external providers.
- Responsible for optimizing the service, adapting it to the specific needs of the client, and proactively identifying new needs and business opportunities.
- Technical expertise in analytical and operational cybersecurity services (Threat monitoring, WAF, EDR/XDR, CASB, Mail protection, Vulnerability management).
- Experience in operating managed cybersecurity services, with a global strategic vision of the sector.
- Representative of client interests in internal forums related to cybersecurity services, in coordination with other teams and roles of the company.
- Definition and presentation of technical reports, dashboards, improvement plans, service reports, incident reports and executive presentations to clients.
- Experience in technologies from major manufacturers (IBM-QRadar, Microsoft, Trend Micro, Crowdstrike, Chronicle, Azure).
Service Manager IT
INECO | Ministerio de Asuntos Económicos y Transformación Digital
07.2017 - 05.2021
- Responsible for first-level IT Support offered to internal and external personnel of the Ministry, using the internal ticketing tool (Pandora).
- Ensuring the resolution of incidents and requests at the first level of support, also guaranteeing compliance with the execution times (SLAs) defined by the client.
- Creation, monitoring and control of management indicators for continuous improvement in care processes and service quality.
- Coordination and management of the work team, guaranteeing the continuity of the service, as well as the control of vacations and absences.
Security Project Manager
Altran | Telefónica España
01.2017 - 07.2017
- Carry out the integration study of the Telefónica Spain network equipment with the corporate ACS (Access Control Server) and LDAP to guarantee Centralized Identity Management.
- Design and define the existing roles and profiles in each of the managers and systems that make up the Telefónica Spain network.
- Establish those responsible for the custody of high privilege credentials in each of the managers and systems of the Telefónica España network.
- Carry out audits that guarantee the correct functioning of access controls and user traceability according to the security regulations established by Telefónica Spain.
SOC Operations Coordinator
Innotec | Telefónica Soluciones
05.2016 - 01.2017
- Analyze, evaluate and assign to the technical group the Perimeter Security requests and/or incidents of Telefónica Soluciones clients, to resolve said failures within the established resolution times (SLA) and without impacting the business.
- Coordinate, plan and monitor the activities carried out by the technical groups during the processing of Perimeter Security requests and/or incidents from Telefónica Soluciones clients.
- Prepare and deliver to Telefónica Soluciones managers reports on the status of the service and prioritization of tickets that will be processed during the following work shifts.
- Coordinate with Project Managers the correct execution of interventions on clients, taking into consideration the duration, type of change, impact and procedures for rollback.
- Management of requests and incidents through ticketing tools: Peregrine, BMC REMEDY and ITSM.
Education
Scrum Master Certified -
SCRUMstudy
11.2021
Project Management -
Universidad Politécnica De Madrid
Madrid07.2017
Bachelor of Science - Telecommunication Engineer
UNEFA
07.2009
Skills
- Complex Problem-Solving
- Team Leadership
- Operations Management
- Project Management
- Negotiation
- Key Performance Indicators
- Teamwork and Collaboration
- Customer Service
- Problem Resolution
- Managing Operations and Efficiency
- Customer Relationship Management
- Scheduling and Coordinating
Certification
- Scrum Fundamentals, 09/2021
- Primavera P6, 11/2019
- Management skills for organizational development, 03/2019
- MS Project 2016, 12/2018
- Managerial competencies in Project Management, 05/2018
- Project management with agile and lean methodologies, 01/2017
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Technical Security Service Lead
Evolutio
02.2022 - Current
Service Manager IT
INECO | Ministerio de Asuntos Económicos y Transformación Digital
07.2017 - 05.2021
Security Project Manager
Altran | Telefónica España
01.2017 - 07.2017
SOC Operations Coordinator
Innotec | Telefónica Soluciones
05.2016 - 01.2017
Scrum Master Certified -
SCRUMstudy
Project Management -
Universidad Politécnica De Madrid
Bachelor of Science - Telecommunication Engineer
UNEFA
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