Irina Harutyunova
Barcelona
Overview
15
15
years of professional experience
Work History
Seller Engagement Associate
01.2022 - Current
- Team trainer
- SME
- Quality check
- Educating high GMS Sellers on upcoming EU legislations
Language Data Analyst
Transperfect
01.2022 - 12.2022
Tour Manager
Djoca Travel
01.2021 - 12.2021
- Adding services for clients
- Checking bookings
- Supporting customers
Customer Success Manager
iDeals Solutions
01.2018 - 12.2018
- Managing customers’ accounts, building sustainable relationships
- Organizing training sessions for clients
- Resolving technical issues of the customers
- Working with the customers' base
- Delegating certain customer enquiries to specific teams
- Managing a large number of incoming emails
- Keeping a record of customer interaction and details of actions taken
- Communicating with internal teams to discuss sales targets
- Reporting back on results
Teacher of French language
LinguaTous
01.2017 - 12.2017
- Company Overview: language center
- Teaching French at groups from 4-10 persons of adults
- Giving individual classes
- Preparing for international exams of TCF, DALF, DELF
- Translating and Interpreting
- Language center
Teacher of French language
France Formation
01.2014 - 12.2016
- Company Overview: language center
- Teaching French at groups from 4-10 persons of adults
- Giving individual classes for children from 5 years’ old
- Using special methodics, speaking only French starting from the first lesson, working with Cle International
- Preparing for international exams of TCF, DALF, DELF
- Translating and Interpreting
- Language center
Professor
Russian-Armenian University
01.2015 - 12.2015
Sales manager
ABP Tour Agency
01.2013 - 12.2014
- Making research
- Find new partners
- Negociate with them by phone and mailing
Mentor
APY NGO
08.2012 - 12.2013
- Working with foreign volunteers
- Helping them to adapt in new ambiance
Volunteer
FYCA NGO
01.2012 - 12.2012
Blog writer, SEO team worker
WebMedia LLC
11.2011 - 10.2012
- Writing blogs – Making research and summing up the information concerning different topics
- SEO – Optimizing the written articles (mine as well as those of other blog writers)
Social worker
Gallop International
05.2012 - 05.2012
- Conducting exit polls
Volunteer
Alliance Francaise
08.2009 - 08.2011
- Guiding foreign educators in French language (in Russian) in Yerevan and other Armenian cities
- Interpreting for foreign educators in french and russian languages
Freelance interpreter and translator
01.2010 - 12.2010
Freelance teacher
01.2010 - 12.2010
Teacher of French language
09.2010 - 11.2010
- Working with the group of 29 pupils
- Teaching French within different educational methods
Education
International certificate of 200 hours for yoga teacher -
Yoga Alliance
06.2019
Diplom of Dalf C1 -
Alliance Française
06.2015
Specialist of Foreign Languages - theory and methodology of pedagogy
Russian-Armenian (Slavonic) University
01.2013
Secondary school -
#29 after M. Araz
01.2008
Skills
- Time management skills
- Interpersonal skills
- Verbal communication skills
- Organizational skills
- Problem solving skills
- Negotiating skills
- Teamwork skills
- Quick learning skills
- Analytical skills
- Operating Systems: MS Windows
- MS Office: Word
- MS Office: Excel
- MS Office: PowerPoint
- Happy fox (ticket system)
- Drift (chat platform)
Contacts
+34623564828, ira.harutyunova@gmail.com
Personal Information
Date of Birth: 11/18/91
Volunteer Experience
- Mentor, APY NGO, 08/01/12 - 01/01/13, Working with foreign volunteers, Helping them to adapt in new ambiance
- Social worker, Gallop International, 05/01/12 - 05/04/12, Conducting exit polls
- Volunteer, FYCA NGO, 01/01/12
- Volunteer, Alliance Francaise, 08/01/09 - 08/01/11, Guiding foreign educators in French language (in Russian) in Yerevan and other Armenian cities., Interpreting for foreign educators in French and Russian languages.
Hobbies and Interests
- Intellectual games
- Reading
- Travellings
- Yoga
- Theatre
Training
- Youth Unemployment, Gazi University, 08/27/12 - 09/02/12, Turkey
- Old vs New Generation, Humana People to People Latvia, 03/04/12 - 03/09/12, Latvia
- Youth Creativity: Inside Out, Youth Faction of the Hungarian Economist's Society, 11/23/12 - 11/30/12, Romania
Competitionsandawards
- Best University Student, 01/01/12
- Allons en France, writing contest - first prize, 01/01/10
- Allons en France, poetry contest - third prize, 01/01/09
Languages
Armenian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Spanish
Elementary (A2)
Timeline
Seller Engagement Associate
01.2022 - Current
Language Data Analyst
Transperfect
01.2022 - 12.2022
Tour Manager
Djoca Travel
01.2021 - 12.2021
Customer Success Manager
iDeals Solutions
01.2018 - 12.2018
Teacher of French language
LinguaTous
01.2017 - 12.2017
Professor
Russian-Armenian University
01.2015 - 12.2015
Teacher of French language
France Formation
01.2014 - 12.2016
Sales manager
ABP Tour Agency
01.2013 - 12.2014
Mentor
APY NGO
08.2012 - 12.2013
Social worker
Gallop International
05.2012 - 05.2012
Volunteer
FYCA NGO
01.2012 - 12.2012
Blog writer, SEO team worker
WebMedia LLC
11.2011 - 10.2012
Teacher of French language
09.2010 - 11.2010
Freelance interpreter and translator
01.2010 - 12.2010
Freelance teacher
01.2010 - 12.2010
Volunteer
Alliance Francaise
08.2009 - 08.2011
International certificate of 200 hours for yoga teacher -
Yoga Alliance
Diplom of Dalf C1 -
Alliance Française
Specialist of Foreign Languages - theory and methodology of pedagogy
Russian-Armenian (Slavonic) University
Secondary school -
#29 after M. Araz
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