Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irene Toledano López

Dublin

Summary

I'm a Social and Cultural Anthropology graduate with strong analytical skills and expertise in qualitative and quantitative research methods. I'm eager to transition into UX research, where I aim to apply my understanding of human behavior and cultural dynamics to enhance digital experiences through innovative solutions.

Overview

6
6
years of professional experience

Work History

Career break

01.2024 - 06.2024

I traveled through South America, deepening my knowledge in Anthropology. I met indigenous communities, participating in their rituals and studying their cultural and social practices.This journey strengthened my research and cross-cultural communication skills, providing me with an enriched perspective on cultural diversity and identity in South America.

Risk and payments Analyst

Accenture
Dublin
06.2021 - 12.2023
  • Payment management: Supervise and manage financial transactions on the advertising platform, ensuring the accuracy and integrity of payments made by advertisers.
  • Communication with advertisers: Maintain effective communication with advertisers to resolve payment-related issues on the platform, ensuring a satisfactory experience and resolving any discrepancies quickly and efficiently.
  • Optimization of fraud detection systems and data analysis: Collaborate with IT and data teams to enhance fraud detection systems, implement machine learning algorithms, and optimize data analysis processes.

Cashier

Zara
Dublin
07.2018 - 05.2021
  • Customer service: Provide friendly and efficient service, assisting customers and processing transactions.
  • Inventory management: Supervise store inventory, maintaining stock control and collaborating in product replenishment.
  • Achieving sales goals: Work as a team to achieve sales targets, offering exceptional service and promoting products.

Projects and funding development coordinator

AESCO (América-España, Solidaridad y Cooperación)
Madrid
02.2018 - 06.2018
  • Project proposal development: Creation of detailed project proposals, ensuring compliance with requirements and alignment with organizational goals.
  • Identification of funding opportunities: Research and tracking of funding opportunities, establishing relationships with potential donors.
  • Proposal presentation and follow-up: Presentation of proposals to donors and agencies, followed by monitoring to ensure compliance with deadlines and reporting requirements.

Education

Master’s Degree - UX Research

Universidad Internacional De La Rioja
01-2023

Master’s Degree - Management and Business Administration

Universidad Carlos III De Madrid
01-2022

Bachelor´s Degree - Social and Cultural Anthropology

Universidad Complutense De Madrid
01-2018

Skills

  • Qualitative and quantitative research
  • Anthropological, sociological and psychological theories
  • Data analysis
  • Critical thinking and problem-solving
  • Interdisciplinary collaboration
  • Time management and organization
  • Curiosity and continuous learning
  • Tools: Loop11, UserZoom, UserTesting, Excel, SPSS, Miro, Figma, Mural, Canvas, Typeform, Google Forms

Languages

  • Spanish
  • English

Timeline

Career break

01.2024 - 06.2024

Risk and payments Analyst

Accenture
06.2021 - 12.2023

Cashier

Zara
07.2018 - 05.2021

Projects and funding development coordinator

AESCO (América-España, Solidaridad y Cooperación)
02.2018 - 06.2018

Master’s Degree - UX Research

Universidad Internacional De La Rioja

Master’s Degree - Management and Business Administration

Universidad Carlos III De Madrid

Bachelor´s Degree - Social and Cultural Anthropology

Universidad Complutense De Madrid
Irene Toledano López