Irene Castro
Valencia
Summary
With 10+ years of experience as People Manager, able to adept at learning new tasks quickly to maximize project contributions. Solid track record of consistently not just meeting but exceeding targets in productivity and work quality. Always exploring ways to go above and beyond expected performance to support team and inspire career development in direct reports.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager Team Leader
AppDirect
01.2020 - Current
- Coordinate daily activities and flow of projects through multiple departments to verify on-time product delivery.
- Model management and organizational skills and multi-task and prioritize in deadline-driven environment.
- Develop project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
- Source, vetted and manage vendors needed to accomplish project goals.
- Overseeing personnel to achieve performance and quality targets through weekly 1:1 & shadowing sessions.
- Facilitate workshops to team members to collect project requirements and user feedback.
- Monitor project progress, identified risks for corrective action as needed.
Operations Supervisor
Sykes
01.2017 - 12.2019
- Motivated employees through career development, Friday fun activities among other activities to maximize team productivity & morale.
- Managed internal operational standards through daily huddles, weekly 1:1 & shadowing sessions to ensure compliance.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Evaluated team leads performance through their team's KPI monthly results, provided feedback and collaborated to implement corrective actions.
- Conducted root cause analysis in deficient areas to identify and resolve issues, these sessions were held amongst team members once a month.
- Hired, managed, developed and trained team leads to establish and monitor goals, conducting performance reviews and best practice-sharing.
- Implemented project management techniques by delegating effectively and meeting regularly with stakeholders to overcome obstacles and increase team productivity.
Operations Team Lead
Sykes, El Salvador
02.2011 - 12.2016
- Managed performance through weekly 1:1 with direct reports to maximize team productivity by providing feedback and implementing corrective actions.
- Managed internal operational standards and productivity targets by implementing shadowing sessions with direct reports.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management through our monthly brainstorming sessions.
Education
BBA - Marketing Management And Research
Universidad Centroamericana "Jose Simeon Canas"
El Salvador06.2015
Skills
- Employee Coaching
- Team Career Development
- Project Leadership
- Customer Accounts Management
- ROI Analysis
- ISO Quality Standards
- Improvement Plans
- Annual Budgets
- Change Management Process
- Construction Project Coordination
- Strategic Decision-Making
- Service Level Agreements
Certification
The People's Gardener - August, 2022
Emotional Intelligence - May, 2017
Situational Leadership - December, 2015
Management & Leadership - March, 2012
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Project Manager Team Leader
AppDirect
01.2020 - Current
Operations Supervisor
Sykes
01.2017 - 12.2019
Operations Team Lead
Sykes, El Salvador
02.2011 - 12.2016
BBA - Marketing Management And Research
Universidad Centroamericana "Jose Simeon Canas"
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