IOULIA Kouri
Madrid
Summary
Highly motivated and sociable candidate with a strong understanding of customer service, problem-solving, cultural matters, and hospitality. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Studying international relations and diplomacy I develop an understanding of global dynamics, diplomatic skills, cultural sensitivity, communication abilities, problem-solving aptitude, and commitment to humanitarian values, all of which make me well-suited for such a role.
Overview
6
6
years of professional experience
Work History
Assistant Hotel Manager
Mikro Chorio
Gytheio
06.2017 - 08.2023
- Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
- Oversaw reservations received from direct calls and provided room availability information.
- Resolved customer complaints efficiently in order to maintain high standards of hospitality services.
- Maintained client accounts by obtaining, recording, and updating personal and financial information.
- Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
- Reviewed employee performance evaluations regularly to identify areas needing improvement.
- Responded to customer inquiries about services, facilities, rates, and availability.
Volunteering in "Odyssea" NGO
Odyssea
Athens
01.2022 - 02.2022
- Represented the organization positively and professionally while providing the community with much-needed services, mostly helping people find a job that fit their profile as well as connecting companies with potential employees.
- Used strong interpersonal communication skills to convey information to individuals interested in hiring someone from the NGO.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Bachelor of Arts - International Relations And Diplomacy
Schiller International University
Madrid, Spain05-2027
High School Diploma -
International Platon Schools
Athens, Greece05-2024
Skills
- Guest Relations Management
- Reservation Management
- Complaint Resolution
- Outstanding Communication Skills
- Outgoing Personality
- Customer Service Expertise
- Proficient in English
Languages
Greek
First Language
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Timeline
Volunteering in "Odyssea" NGO
Odyssea
01.2022 - 02.2022
Assistant Hotel Manager
Mikro Chorio
06.2017 - 08.2023
Bachelor of Arts - International Relations And Diplomacy
Schiller International University
High School Diploma -
International Platon Schools
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