Ioannis Bochtis
Multinational Insurance Underwriting Coordinator
Madrid
Summary
Multinational Insurance Underwriting Coordinator with extensive experience in Casualty, Accident & Health, and Marine lines of business, currently contributing to Chubb's success. Highly organized and adept at managing large volumes of communications from underwriters and brokers while expertly coordinating implementation instructions, local policy issuance, and payments for multinational insurance programs with a global footprint. Bilingual in German and Greek, with proficiency in English, fluency in Spanish, and intermediate French skills, enhancing the ability to navigate diverse markets. Dedicated professional with a solid background in customer service across notable organizations such as PlayStation, Huawei, Cigna and German Telecom, committed to maintaining strong relationships that drive profitability and business results.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Multinational Insurance Underwriting Coordinator
Chubb
Madrid, Spain
2022.02 - Current
- Coordination of world-wide multinational programs
- Contact with underwriters and brokers
- Policy issuance and payment coordination
- Multinational program renewals
- Emission of implementation instructions to local Chubb offices and
network partners around the world
Claims Representative
Cigna
Madrid
2022.02 - 2024.02
- Contact policyholders to verify information and obtain additional details.
- Examine reports, accounts and evidence to determine integrity and accuracy of information.
- Analyze documents to determine whether policyholders are eligible to receive claim payout.
- Manage 15 claims per day and improved efficiency in processing claims in German market by 50%
Customer Service Representative Jaguar Land Rover
Sitel Spain
Madrid
2021.09 - 2021.11
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back-order availability, future inventory and special orders.
- Managed over 10 customer calls and 10 e-mails per day.
Translator and Interpreter
Police
Dortmund
2019.03 - 2021.07
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Replicated flow, style and overall meaning of original texts.
- Attended meetings between police and citizens to provide accurate consecutive translations of conversations between them.
Customer Service Representative PlayStation
Sykes
Berlin
2021.02 - 2021.06
- Educated clients on account services and resolved client
- Inquiries regarding statement information and account
- Balances.
- Entered customer interaction details in sales system to
- Provided primary customer support to internal and external
- Resolved over 500 customer issues by researching and
Customer Service Representative Huawei
Sykes
Bochum
2020.05 - 2021.01
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Resolved over 500 customer issues by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Customer Service Representative Handystar
Triple S Manufaktur
Bochum
2019.10 - 2020.03
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services, and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Sold over 20 smartphone contracts per day.
Customer Service Representative Deutsche Telekom
Kikxxl
Dortmund
2019.03 - 2019.07
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services, and company information.
- Sold over 5 internet contracts per day.
Liaison Officer
Greek Army
Mitrovica
2018.03 - 2018.08
- Provided NATO daily with the latest information regarding situation and whereabouts of certain individuals and groups of interest in KOSOVO by submitting 2 daily reports.
- Built strong relationships with KOSOVO citizens and NATO members.
- Assisted high-ranking NATO officers and powerful individuals and politicians in KOSOVO with on-demand translations of conversations and important classified documents.
- Successfully represented the Greek military among NATO members and built trust and confidence in Greece as a NATO member and ally.
Military Officer
Greek Army
Alexandroupoli
2012.07 - 2018.08
- Handled administrative requirements, maintained records and submitted operational reports.
- Participated in team-building activities to enhance working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed and trained more than 1000 soldiers during 8 years.
Education
Bachelor of Arts - International Business Management
Fachhochschule Dortmund
Dortmund 2019.09 - 2024.04
Bachelor of Arts - Business & Marketing
ESIC Business & Marketing School
Madrid 2021.09 - 2022.07
Sergeant With Portepee - Military Studies
School of Non-commissioned Officers
Greece 2010.09 - 2012.07
High School Diploma -
Greek Final Exams
Greece 2010.06 - 2010.07
Skills
Native in German
Native in Greek
Competent in English
Fluent in Spanish
Intermediate in French
Office
Teamwork
Critical thinking
Leadership
Customer service
Coverage assessments
Accident investigations
Documentation review
Policy understanding
Timeline
Multinational Insurance Underwriting Coordinator
Chubb
2022.02 - Current
Claims Representative
Cigna
2022.02 - 2024.02
Customer Service Representative Jaguar Land Rover
Sitel Spain
2021.09 - 2021.11
Bachelor of Arts - Business & Marketing
ESIC Business & Marketing School
2021.09 - 2022.07
Customer Service Representative PlayStation
Sykes
2021.02 - 2021.06
Customer Service Representative Huawei
Sykes
2020.05 - 2021.01
Customer Service Representative Handystar
Triple S Manufaktur
2019.10 - 2020.03
Bachelor of Arts - International Business Management
Fachhochschule Dortmund
2019.09 - 2024.04
Translator and Interpreter
Police
2019.03 - 2021.07
Customer Service Representative Deutsche Telekom
Kikxxl
2019.03 - 2019.07
Liaison Officer
Greek Army
2018.03 - 2018.08
Military Officer
Greek Army
2012.07 - 2018.08
Sergeant With Portepee - Military Studies
School of Non-commissioned Officers
2010.09 - 2012.07
High School Diploma -
Greek Final Exams
2010.06 - 2010.07