Summary
Overview
Work History
Education
Skills
Timeline
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Ioannis Bochtis

Multinational Insurance Underwriting Coordinator
Madrid

Summary

Multinational Insurance Underwriting Coordinator with extensive experience in Casualty, Accident & Health, and Marine lines of business, currently contributing to Chubb's success. Highly organized and adept at managing large volumes of communications from underwriters and brokers while expertly coordinating implementation instructions, local policy issuance, and payments for multinational insurance programs with a global footprint. Bilingual in German and Greek, with proficiency in English, fluency in Spanish, and intermediate French skills, enhancing the ability to navigate diverse markets. Dedicated professional with a solid background in customer service across notable organizations such as PlayStation, Huawei, Cigna and German Telecom, committed to maintaining strong relationships that drive profitability and business results.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Multinational Insurance Underwriting Coordinator

Chubb
Madrid, Spain
02.2022 - Current
  • Coordination of world-wide multinational programs
  • Contact with underwriters and brokers
  • Policy issuance and payment coordination
  • Multinational program renewals
  • Emission of implementation instructions to local Chubb offices and
    network partners around the world

Claims Representative

Cigna
Madrid
02.2022 - 02.2024
  • Contact policyholders to verify information and obtain additional details.
  • Examine reports, accounts and evidence to determine integrity and accuracy of information.
  • Analyze documents to determine whether policyholders are eligible to receive claim payout.
  • Manage 15 claims per day and improved efficiency in processing claims in German market by 50%

Customer Service Representative Jaguar Land Rover

Sitel Spain
Madrid
09.2021 - 11.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back-order availability, future inventory and special orders.
  • Managed over 10 customer calls and 10 e-mails per day.

Translator and Interpreter

Police
Dortmund
03.2019 - 07.2021
    • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
    • Replicated flow, style and overall meaning of original texts.
    • Attended meetings between police and citizens to provide accurate consecutive translations of conversations between them.

Customer Service Representative PlayStation

Sykes
Berlin
02.2021 - 06.2021
    • Educated clients on account services and resolved client
    • Inquiries regarding statement information and account
    • Balances.
    • Entered customer interaction details in sales system to
    • Provided primary customer support to internal and external
    • Resolved over 500 customer issues by researching and

Customer Service Representative Huawei

Sykes
Bochum
05.2020 - 01.2021
    • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
    • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
    • Provided primary customer support to internal and external customers.
    • Resolved over 500 customer issues by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

Customer Service Representative Handystar

Triple S Manufaktur
Bochum
10.2019 - 03.2020
    • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
    • Responded to customer requests for products, services, and company information.
    • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
    • Sold over 20 smartphone contracts per day.

Customer Service Representative Deutsche Telekom

Kikxxl
Dortmund
03.2019 - 07.2019
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Cultivated customer loyalty, promoted repeat business and improved sales.
    • Responded to customer requests for products, services, and company information.
    • Sold over 5 internet contracts per day.

Liaison Officer

Greek Army
Mitrovica
03.2018 - 08.2018
    • Provided NATO daily with the latest information regarding situation and whereabouts of certain individuals and groups of interest in KOSOVO by submitting 2 daily reports.
    • Built strong relationships with KOSOVO citizens and NATO members.
    • Assisted high-ranking NATO officers and powerful individuals and politicians in KOSOVO with on-demand translations of conversations and important classified documents.
    • Successfully represented the Greek military among NATO members and built trust and confidence in Greece as a NATO member and ally.

Military Officer

Greek Army
Alexandroupoli
07.2012 - 08.2018
    • Handled administrative requirements, maintained records and submitted operational reports.
    • Participated in team-building activities to enhance working relationships.
    • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
    • Managed and trained more than 1000 soldiers during 8 years.

Education

Bachelor of Arts - International Business Management

Fachhochschule Dortmund
Dortmund
09.2019 - 04.2024

Bachelor of Arts - Business & Marketing

ESIC Business & Marketing School
Madrid
09.2021 - 2022.07

Sergeant With Portepee - Military Studies

School of Non-commissioned Officers
Greece
09.2010 - 2012.07

High School Diploma -

Greek Final Exams
Greece
06.2010 - 2010.07

Skills

    Native in German

Timeline

Multinational Insurance Underwriting Coordinator

Chubb
02.2022 - Current

Claims Representative

Cigna
02.2022 - 02.2024

Customer Service Representative Jaguar Land Rover

Sitel Spain
09.2021 - 11.2021

Bachelor of Arts - Business & Marketing

ESIC Business & Marketing School
09.2021 - 2022.07

Customer Service Representative PlayStation

Sykes
02.2021 - 06.2021

Customer Service Representative Huawei

Sykes
05.2020 - 01.2021

Customer Service Representative Handystar

Triple S Manufaktur
10.2019 - 03.2020

Bachelor of Arts - International Business Management

Fachhochschule Dortmund
09.2019 - 04.2024

Translator and Interpreter

Police
03.2019 - 07.2021

Customer Service Representative Deutsche Telekom

Kikxxl
03.2019 - 07.2019

Liaison Officer

Greek Army
03.2018 - 08.2018

Military Officer

Greek Army
07.2012 - 08.2018

Sergeant With Portepee - Military Studies

School of Non-commissioned Officers
09.2010 - 2012.07

High School Diploma -

Greek Final Exams
06.2010 - 2010.07
Ioannis BochtisMultinational Insurance Underwriting Coordinator