Inés Abraham Trelles

• Streamlined the collections process for faster debt recovery and reduced delinquencies.
• Improved customer relations through professional communication and negotiation tactics in credit collections.
• Conducted thorough credit analyses to accurately assess risk levels and make informed decisions on credit limits.
• Collaborated with cross-functional teams to resolve disputes and negotiate payment arrangements effectively.
• Control of SLAs and KPIs
• Collection strategy/ worklist to secure promise to pay in accordance with our client's strategy.
• Proactively escalate problem accounts to the appropriate function to accelerate collection ofoverdue accounts.
• Receive and drive timely resolution or closure of standard collection-related customer queries,complaints and feedback through multiple source points (email, fax, phone, etc.) by liaising withappropriate internal function (e.g. O2B for invoicing issues, CATI for Rebates/ Incentives, etc.).
• Review and facilitate customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs and in adherence with our client's policy.
• Perform process controls (ICS,ICM,BPC) as prescribed in the desktop procedures.
• Update Country-Specific documentations.

• Increased collections success by implementing effective negotiation strategies and payment plans.
• Streamlined the collections process for improved efficiency and increased recovery rates.
• Maintained a high level of professionalism while resolving delinquent accounts with tact and empathy.
• Conducted thorough research to locate debtors, maximizing the chances of successful collection efforts.
• Established positive relationships with customers, encouraging timely payments and minimizing default rates.
• Perform immediate outbound calls to Customer with aged accounts based on generated.

Transfer of companies from Bayer to Accenture

TEMPORARY CONTRACT

Given the covid situation, I have carried out temporary work for the La Caixa project. Control of documentation for mortgage deferment.

TEMPORARY CONTRACT

• Streamlined payables and receivables processes by implementing efficient systems and software tools.
• Work together with the accounting department in the follow-up of the accounting process and payment to suppliers.
• Creation of monthly reports.
• worked with external and internal audits,
• Making groups of payments
• Analysis of accounts, among other tasks.
• Clearing of accounts

TEMPORARY CONTRACT

• Improved client relations by effectively managing collection calls and addressing customer concerns.
• Streamlined the collections process for increased efficiency through regular review and updating of procedures.
• Enhanced departmental performance with consistent monitoring and coaching of team members.
• Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
• Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.

TEMPORARY CONTRACT

Analysis and internal audit of customer transport invoices. Invoices for land and sea transport. Price control according to loads and routes.
Preparation of daily reports

TEMPORARY CONTRACT TO COVER MATERNITY LEAVE

• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
• Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.

TEMPORARY CONTRACT

• Increased debt recovery rates by implementing efficient negotiation strategies and effective communication techniques.
• Perform immediate outbound calls to Customer

• Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
• Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
• Managed daily office operations, including scheduling appointments, filing documents, and answering phone calls.
• Coordinated company events and meetings to ensure smooth execution and positive results.

Creation of air, sea and hotel bookings, service to travel agencies and private clients.