Inna Kurko
Summary
Dynamic English Language Instructor with extensive experience in customer service and a specialized focus on Business and General English, currently based in Spain and open to relocation to France. Proven track record of effectively engaging diverse client groups, including senior executives, team leaders, individual learners, bloggers, and international students from various cultural backgrounds. Expertise in assessing learner needs and designing structured, goal-oriented programs that foster confident communication skills in both professional and everyday contexts. Committed to creating an inclusive, results-driven learning environment through the integration of interactive materials and modern digital platforms, ensuring all content is tailored to meet individual learner profiles for maximum relevance and engagement.
Overview
2027
2027
years of professional experience
Work History
Business & General English Coach
Self-employed
Spain
2025 - Current
- Facilitated one-on-one and group online business English lessons to enhance language proficiency.
- Design customized learning programs for professionals
- Developed and implemented strategies to boost speaking fluency and enhance practical communication skills.
- Use digital platforms and interactive tools
- Support learners with structured feedback and progress tracking
Corporate Business English Coach
GMG
Poland
2023 - 2025
- Delivered tailored Business English training programs to enhance client communication skills.
- Assisted in enhancing communication skills through participation in meetings, drafting emails, and making calls.
- Implemented role-play simulations and real-life scenarios to improve participant engagement and learning outcomes.
- Developed and implemented strategies to boost employee engagement and effectiveness in English language usage.
English Language Teacher
Polyglot Online School
Poland
01.2023 - 2024
- Engaging online lessons (both General and Business English) using variety of digital tools and resources;
- Motivate students to achieve their goals;
- Monitor student progress, provide timely feedback, and adapt instruction based on individual student needs
English Language Teacher
Level Up
01.2023 - 01.2024
- Teaching and lesson planning (create and maintain an inclusive and engaging learning environment for students in both physical and virtual classrooms);
- Student assessment and feedback; professional development and collaboration
Customer Service Coach
Superior Logistics
01.2021 - 01.2023
- Needs assessment (evaluate the English language proficiency of customer service representatives to identify areas for improvement in communication skills, including speaking, listening, writing, and comprehension);
- Deliver targeted English language training programs tailored to the needs of customer service teams, focusing on key skills such as telephone etiquette, email communication, and handling customer inquiries and complaints;
- Role-playing and simulations;
- Business communication (train employees on key customer service communication skills, including active listening, clear articulation, problem-solving, and empathy in communication);
Corporate English Teacher
DS Global
01.2017 - 01.2021
- Business communication focus;
- Resource development;
- Client relations
Education
Degree in Linguistics (English) - Specialist Degree in Business Management
Kyiv National Linguistic University
Ukraine06-2012
Skills
- English Language Instruction
- Training Program Development
- Communication Skills
- Performance Analysis and Feedback
- Cultural Sensitivity
- Feedback delivery
- Training exercises
- Effective communication
- Building relationships
- Personable and friendly
- Interpersonal relationships
- Verbal and written communication
- Personal development
- Motivational techniques
- Empathy development
- Drill practice
- Coaching techniques
Language
English
Spanish
Polish
Russian
Ukrainian
Timeline
English Language Teacher
Polyglot Online School
01.2023 - 2024
English Language Teacher
Level Up
01.2023 - 01.2024
Customer Service Coach
Superior Logistics
01.2021 - 01.2023
Corporate English Teacher
DS Global
01.2017 - 01.2021
Business & General English Coach
Self-employed
2025 - Current
Corporate Business English Coach
GMG
2023 - 2025
Degree in Linguistics (English) - Specialist Degree in Business Management
Kyiv National Linguistic University