IÑIGO GUTIÉRREZ
Barcelona
Summary
Experienced Senior Operations Manager with a demonstrated history of working in the food & beverages industry in different countries. Skilled in Operational Excellence, Sales, Client management, Team Building, Cost Control, Marketing Support, Warehouse & Purchase Management, Profit & Loss Statement, Team Recruitment and Employee Training. I have a lot of experience training all types of staff, creating operational manuals and implementing new procedures nationwide. Managed a diverse portfolio of clients, ensuring high levels of satisfaction and retention. I’d built teams from scratch, trained managers and supervisors at national and international level.
Overview
8
8
years of professional experience
Work History
Sales Operational Manager
Expereo
Barcelona
05.2016 - Current
- Analyzed customer data to identify trends and opportunities for sales growth.
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Submission of qualified quote requests, ensuring rapid turnaround times, and boosting customer satisfaction.
- Maintained clear and consistent communication with customers throughout the quoting and ordering process.
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
Operational Manager
Cloud Kitchens
Barcelona - Madrid
08.2022 - 09.2023
- Managed client relationships and vendor partnerships to drive business growth, managed procurement processes, including negotiations, and improvement of operational efficiency reducing 20% extra employee cost, and was responsible for P&L, Repair&M, team recruitment, and training.
- Reviewed customer feedback surveys to identify areas needing improvement in terms of customer satisfaction.
- Implemented new technology solutions such as software programs or hardware upgrades when required.
- Created and maintained operational budgets, monitored costs, and identified areas for cost savings.
National Operation Process Implementation (Spain)
Gorillas
Spain
07.2021 - 08.2022
- Training of 20 managers and cross-functional teams,
- Opening and training of 8 new stores internationally
- Developed and maintained project plans, schedules, and timelines for successful implementation of operations initiatives.
- Designed training programs for new staff members in order to increase operational efficiency.
- Analyzed existing processes and procedures related to operations implementations and identified areas for improvement.
- Identified key performance indicators that could be used to measure success of operations implementations.
Warehouse Manager
Gorillas
Madrid
02.2021 - 08.2022
- Monitoring key performance indicators nationwide, inventory management controller.
- Managed the daily operations of a team of 20 employees.
- Organized workflow by assigning responsibilities to department teams and individuals.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
Food and Beverage Host
Amsterdam Marriott Hotel
Amsterdam
09.2019 - 02.2021
- Creation of new menus and projects, in charge of inventory of F&B department, creation of new processes reducing 10% of food waste.
Shift Leader / Trainer
The Ritz Carlton - MB
Tenerife
10.2018 - 04.2019
Headwaiter
Azurmendi
Bilbao
06.2018 - 10.2018
Education
Master of Science - Commercial Management, Sales And E-Commerce
Universidad De Barcelona
BarcelonaBachelor in Tourism and Hospitality Management -
Universidad Iberoamericana
05.2018
International Abroad Experience -
Institut supérieur du commerce de Paris Business School
Paris12.2016
Exchange student program Rotary-Club -
Karl-Friedrich-Gymnasium Mannheim
Mannheim, Germany06.2012
Skills
- Sales
- Contract Administration
- Contract Negotiation
- Operations Management
- Workflow Optimization
- Organizational Management
- Inventory Management
- Performance monitoring
- Process Improvement
- P&L Management
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Catalan
Elementary (A2)
A2
Timeline
Operational Manager
Cloud Kitchens
08.2022 - 09.2023
National Operation Process Implementation (Spain)
Gorillas
07.2021 - 08.2022
Warehouse Manager
Gorillas
02.2021 - 08.2022
Food and Beverage Host
Amsterdam Marriott Hotel
09.2019 - 02.2021
Shift Leader / Trainer
The Ritz Carlton - MB
10.2018 - 04.2019
Headwaiter
Azurmendi
06.2018 - 10.2018
Sales Operational Manager
Expereo
05.2016 - Current
Master of Science - Commercial Management, Sales And E-Commerce
Universidad De Barcelona
Bachelor in Tourism and Hospitality Management -
Universidad Iberoamericana
International Abroad Experience -
Institut supérieur du commerce de Paris Business School
Exchange student program Rotary-Club -
Karl-Friedrich-Gymnasium Mannheim
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