Inga Virlan
Financial Associate
Barcelona
Summary
Detail-oriented professional offering 5 years of enhancing customer relationships and financial transaction processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
7
7
Languages
Work History
Financial Associate
Mercats City
01.2022 - Current
- Utilized various software programs to process customers financial requests within indicated timeframe.
- Increased customer satisfaction by efficiently processing refund requests and resolving disputes.
- Management of company's internal payments.
- Analyse and resolve incidences.
- Participating in training of recently on-boarded
team members. - Proactively participating in development of
internal guidelines and tool-kits. - Maintained accurate financial records by regularly reconciling accounts. payable transactions.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Served as escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
- Contributed valuable feedback regarding product performance trends, informing future development initiatives aimed at enhancing user experiences.
Customer Service Representative
Webhelp
03.2020 - 12.2022
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance.
- Connected with customers to address questions and resolve issues attending up to 200 phone calls , chats and emails per day.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence
Education
Master in Project Management And Supply Chain -
ENEB The European School of Business
Barcelona, Spain 04.2001 -
Master of Arts -
Universidad Complutense
Madrid, Spain 04.2001 -
Skills
Bank Statement Reconciliation
undefinedTimeline
Financial Associate
Mercats City
01.2022 - Current
Customer Service Representative
Webhelp
03.2020 - 12.2022
Master in Project Management And Supply Chain -
ENEB The European School of Business
04.2001 -
Master of Arts -
Universidad Complutense
04.2001 -
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