Inga Kaplan
Benahavis
Summary
Efficient and detail-focused customer service professional known for high productivity, energy and efficiently completing tasks. Reliable, quick-paced and team-oriented nature. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner
Rawberry Desserts
Oahu
10.2020 - 01.2024
- Full range of business management included but not limited to: identifying the market and opportunities for growth and diversification, market analysis, creating marketing campaigns, monitoring the product performance, ensuring the compliance with the regulations related to the business operations, analyzing industry trends, overseeing budgeting and financial management, collaboration with media and market leaders on joint ventures, maintaining relationships with existing clients by providing a superior customer service.
Restaurant Manager
La Hiki Steak, Four Seasons Resorts
Oahu
07.2019 - 06.2021
- Spearheaded the transition to a steakhouse concept
- Full range of restaurant management responsibilities included: recruiting and hiring FOH staff, menu analysis and designing, market analysis, FOH menu and beverage training, planning and executing special events/dinners, assisting with media/marketing dinners and PR coverage, analyzing restaurant revenue and market coverage.
Assistant Restaurant Manager
Mina’s Fish House, Four Seasons Resorts
Oahu
03.2018 - 06.2019
- Leading a team of 25+ employees in a high-volume restaurant
- Daily duties include but not limited to: restaurant volume and labor forecast, FOH schedule, daily Open Table manipulation to maximize volume and revenue, FOH training and ensuring service standards, leading the daily management, chef and FOH meeting, planning and executing private parties of up to 25 guests, assisting in PR events, direct interaction with guests and follow-up.
Server
Il Fornaio, Italian Fine Dining Restaurant
Denver
09.2017 - 01.2018
- Provided fine dining service standards at high-end and high-volume restaurant, applying necessary knowledge and selling skills for fine wine with a focus on Italian wine.
Assistant Restaurant Manager, Server, Bartending basics
Poppie’s Restaurant
Denver
06.2016 - 09.2017
- Ensured the highest level of customer service with a positive and professional attitude
- Oversaw a team of up to 15 people in a high-volume restaurant, assigned tasks and stations for servers, compiled end of the night cash flow, handled and resolved customer and personnel issues, and worked as part of the team to enhance customer satisfaction.
Senior Flight Attendant
Emirates Airlines
Dubai
07.2009 - 03.2014
- Responsible for delivering the highest standards of customer service as a leader of cabin crew team in Business and First Class cabins
- Supported, guided and coached team members, assessed crew performance, provided feedback on all operational matters, product and service standards, performance of suppliers and service providers.
Public Relations Manager
AS DnB NORD Bank
Latvia
09.2005 - 06.2009
- Responsible for development and implementation of communications and public relations strategy, as well as coordination with media and public relations agencies, both external and internal
- Oversaw public relations programs, which included the planning of events, initiating surveys, spearheading sponsorship programs, social media, website administration and writing.
Project Manager
Ministry of Foreign Affairs, Department of Information and Public Relations
Latvia
02.2004 - 09.2005
- Developed various public relations projects and events for the Government of Latvia
- This included oversight of internal communications, intranet administration, editing of text and marketing materials, such as flyers, brochures, etc.
Education
Master’s Degree - Strategic PR Management
Riga Stradins University
01.2010
Bachelor’s Degree - Political Science
University of Latvia
01.2004
Skills
- High organization and multitasking skills
- Attention to detail
- Positive and professional
- Ability to work in fast paced environment and high-pressure situations
- Customer relations and premium client service
- Event Planning
- Project Coordination
- Travel Arrangements
- Project Support
- Fast Learner
Certification
Real Estate Salesperson License ID RS-86498, Hawaii, July 2023
International Wine & Spirits Guild, Denver, Executive Sommelier (Level 2), January 2018
Dual Citizenship
American and Latvian passports
Languages
Latvian
First Language
English
Proficient (C2)
C2
Russian
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Timeline
Owner
Rawberry Desserts
10.2020 - 01.2024
Restaurant Manager
La Hiki Steak, Four Seasons Resorts
07.2019 - 06.2021
Assistant Restaurant Manager
Mina’s Fish House, Four Seasons Resorts
03.2018 - 06.2019
Server
Il Fornaio, Italian Fine Dining Restaurant
09.2017 - 01.2018
Assistant Restaurant Manager, Server, Bartending basics
Poppie’s Restaurant
06.2016 - 09.2017
Senior Flight Attendant
Emirates Airlines
07.2009 - 03.2014
Public Relations Manager
AS DnB NORD Bank
09.2005 - 06.2009
Project Manager
Ministry of Foreign Affairs, Department of Information and Public Relations
02.2004 - 09.2005
Master’s Degree - Strategic PR Management
Riga Stradins University
Bachelor’s Degree - Political Science
University of Latvia
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