Inga Filipaviciute

• Responsible for recruiting, in-depth coaching and managing FOH individuals. Maintained active communication with employer to understand their organisational targets which have been achieved through setting specific and challenging goals, monitoring progress, and providing feedback.
• Overseeing restaurant, bar and food operations. Working closely with Head Chef to implement fresh, innovative menus and Bartender for seasonal cocktail menus so food and beverage changing trends, high standards are maintained at all times.
• Active product quality review and inventory checks on regular basis to adjust with spending plans.
• Maintained exceptional customer service at all times to maximise customer satisfaction and respond to any customer queries. Resulting in 14 Google reviews of 5*
• Event planing, organising, promoting and managing vendors. Always seeking for new opportunities resulting in successful Saturday night Live music continues event, which contributed £2K above daily target.
• Applied H&S standards in hazardous situations and conducted risk assessments to make sure procedures in accordance with industry best practice.

• Managed overall operations when opening new concept store in Liverpool One. Responsibilities include but are not limited to layout of the store, inventory level management, hiring and training team of 11 with strategic schedule planning of weekly 232 core hours reducing resource cost and increasing productivity.
• Provided excellent customer service by regularly exceeding customer expectations in taking time to listen and understand their unique needs. Not only advocate positive, knowledgeable and friendly customer service environment while leading team, but also mentored team on effective upselling and cross-selling techniques to beat daily target by 15% and UPT's by 2,67.
• Optimised store foot fall by organising consistent store events during which involvement within community and local businesses allowed to grow customer base and increase sales, expand networking, strengthen brand loyalty and build long lasting relationships.
• Maximised profitability through efficient budgeting and identified opportunities for growth. Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records and shop floor stock availability.
• Took advantage of seasonal trends and continuous product performance reviews which helped create relevant and sophisticated displays to captivate customers' attention, increasing footfall and sales.

• Stakeholder management with top industry athleisure brands including Sweaty Betty and Stella McCartney. Co-responsible in achieving £250,000 worth of sales on athleisure department.
• Created strategic plan to prevent loss of sales and profit across fashion department by taking inventory regularly, implementing security protocols and training employees on loss prevention.
• Greater depth understanding KPI's and Metrics set by the business and callabaratlly working with leadership team to achieve them :

All promotional campaigns executed in timely manner. Sales improved by 30% and efficiently managed seasonal stock turnover.

Reduced operational cost during peak seasons by planing ahead and providing role clarity upfront wile maximising performance of team members on day-to-day responsibilities and tasks.

Improved cross merchandising and up-to-date ticketing by not only following guidelines but also using own initiative. This helped with demand forecasting and reflected in increased Customer Satisfaction Score from 79% to 87%.

Strong relationships with team and colleagues through encouragement, engagement and creative business beneficial incentives.

• Co-project managed events such as Black Friday and Christmas by effectively analyzing seasonal buying plans and budget data from previous years. This allowed to understand consumer spending habits and strategically work on mapping customer journey by implementing shop layout, product display and availability.
• Successfully worked on John Lewis Solihull reset, where I played strong part in achieving new shop standards and had the opportunity to grow strong relationships with new and existing brands. Success of this project increased weekly foot fall by 57%.

• Advanced industry leading customer service in demonstrating outstanding product knowledge and product recommendations based on their needs. This expertise enabled me to deliver seamless customer shopping journey.
• Additional temporary responsibility leading and managing team of 15 staff. Encouraged good relationships with each other by motivation, understanding and support, both, as team and as individuals.
• Daily inventory management. Identifying best selling, slow moving and missing SKU's, and building reports for leadership team.
• Analysing daily and weekly figures which contributes to understanding customer behaviour and potential sales.

• Provided beneficial advice and support to customers, ensuring that all established performance standards were always fully met.
• Co-accountable for achieving Key Performance indicators, including Sales, Loss and Profit and legal compliance.
• Greeted visiting customers, answered phone, responded emails and updated and maintained database.
• Worked on and implementation of new processes and procedure which lead to significant increase in customer satisfaction from 76% to 97% within 2 years.
• Suggested actionable improvements to enhance customer experience and drive revenue.
• Adhere to H&S compliance by completing regular risk assessments to guarantee a safe working environment at all times.