Imane Nafar
Madrid
Summary
Results-driven professional recognized for exceptional productivity and efficiency in task execution. Expertise in strategic planning and team leadership, driving operational improvements that enhance performance. Strong communication and problem-solving skills foster seamless project execution and promote team cohesion. Career aspirations include further leadership roles to leverage operational strategies for organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operations and Ad Manager and CSM
Seedtag
Madrid
09.2022 - Current
- Leading the execution of operational strategies, ensuring seamless service delivery, alongside optimization of workflows and processes to improve efficiency.
- Partnering with different departments, such as sales, programmatic, performance, finance, and product development teams, to align strategies that support client objectives and drive overall market growth.
- Establishing and tracking KPIs and third-party metrics (DV, IAS, Moat, etc.). To evaluate account performance and operational efficiency.
- Building and nurturing long-term relationships with key clients and accounts, understanding their needs, and providing tailored solutions to enhance satisfaction and retention.
- Facilitating regular communication with clients through meetings, reports, and presentations to ensure alignment and transparency regarding performance and strategies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitoring budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Sales Manager
Comdata Group
Casablanca
08.2020 - 12.2020
- Answering phones from customers professionally and responding to customer inquiries and complaints
- Researching required information using available resources
- Handling and resolving customer complaints regarding product sales to customer service problems
- Identifying, escalating priority issues, and reporting to the high-level management
- Routing inbound calls to the appropriate resources
- Established relationships with key clients, while maintaining existing customer base.
English Teacher
Private School
Marrakech
01.2019 - 12.2019
- Designed situational and real-life-related activities that relate to each learner’s type of work, interest, and lifestyle.
- Prepared teaching materials, created activities, and games to encourage English learning.
- Prepared self-generated worksheets that fit the course objectives and learners' needs.
- Designed assessments to monitor student progress in English language development.
- Adapted teaching methods based on each student's unique needs and abilities.
Education
MASTER’S DEGREE - BUSINESS STRATEGY AND MARKETING
Castilla La Mancha University
Toledo, Spain11.2024
TEFL CERTIFIED TEACHER -
American Language Centre
Morocco03.2020
BACHELOR’S DEGREE - ECONOMICS & BUSINESS
UNIVERSITY HASSAN 2
Casablanca 07.2018
Skills
- Data Analysis
- Team leadership
- Customer relationship management (CRM)
- Operations management
- Customer service
Languages
Arabic
First Language
French
Advanced (C1)
C1
English
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Certification
- International Marketing and Supply Chain Management
- The Fundamentals of Digital Marketing
- Excel Essential Training (Microsoft 365)
- Social Media Marketing: Strategy and Optimization
- Digital Marketing Foundations
- Fundamentals and Applications of Attention
References
References available upon request.
Timeline
Senior Operations and Ad Manager and CSM
Seedtag
09.2022 - Current
Sales Manager
Comdata Group
08.2020 - 12.2020
English Teacher
Private School
01.2019 - 12.2019
MASTER’S DEGREE - BUSINESS STRATEGY AND MARKETING
Castilla La Mancha University
TEFL CERTIFIED TEACHER -
American Language Centre
BACHELOR’S DEGREE - ECONOMICS & BUSINESS
UNIVERSITY HASSAN 2
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