Ilaria Lafragola
Resumen profesional
International Sales Professional with 6+ years of experience driving revenue growth, developing long-term client relationships and identifying new business opportunities across the retail, real estate and hospitality industries. Proven track record in consultative selling, customer acquisition, upselling premium services and delivering exceptional customer experiences in multilingual environments.
Comfortable managing the entire customer journey, from first contact and needs assessment to negotiation, follow-up and long-term relationship management. Passionate about building trust, generating business opportunities and helping companies grow through value-based sales and outstanding customer service.
Fluent in Italian, Spanish and English, with experience working with international clients from diverse cultural backgrounds.
Datos destacados
1
1
Certification
6
6
years of professional experience
Experiencia
Sales & Customer Relations Specialist
Princess Hotels
Gran Canaria
2025.09 - Actual
- Deliver multilingual customer service to international guests.
- Recommend premium experiences through consultative selling.
- Generate €1,000–€2,000 of additional monthly revenue through upselling.
- Build long-term customer relationships that improve guest satisfaction.
- Collaborate with cross-functional teams to ensure an outstanding customer experience.
- Build trust with guests by providing personalised recommendations based on their needs.
- Manage the customer journey from first interaction through post-service follow-up.
Business Development Specialist Real Estate
Polimmobiliar Group
Torino
2022.02 - 2025.06
- Managed the complete customer journey from lead generation to post-sale.
- Worked with more than 100 international clients every year.
- Coordinated appointments, negotiations and client communications.
- Generated new business opportunities through referrals and proactive outreach.
- Contributed to a 20% increase in customer acquisition.
- Maintained long-term client relationships that generated repeat business and referrals.
- Identified customer needs and proposed tailored real estate solutions.
Store Manager
Blues Abbigliamento Srl
Torino
2019.01 - 2021.12
- Led daily store operations and sales activities.
- Consistently exceeded monthly sales targets.
- Strengthened customer loyalty through personalised service.
- Monitored KPIs and trained new team members.
- Managed visual merchandising and inventory.
- Assisted customers with tailored product recommendations.
- Resolved customer requests while maintaining high service standards.
Formación
MEDIAZIONE LINGUISTICA CULTURALE - LANGUAGES
UNIVERSITA STATALE
MILANO /2018 - /2021
Idiomas
Italiano
Nativo
C2
Francés
Básico
A2
Inglés
Avanzado
C1
Español
Avanzado
C1
Diplomas
DELE C1
Cronología
Sales & Customer Relations Specialist
Princess Hotels
2025.09 - Actual
Business Development Specialist Real Estate
Polimmobiliar Group
2022.02 - 2025.06
Store Manager
Blues Abbigliamento Srl
2019.01 - 2021.12
MEDIAZIONE LINGUISTICA CULTURALE - LANGUAGES
UNIVERSITA STATALE
/2018 - /2021