Iktimal Crowell

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Trained new team members on company procedures, customer service and issue resolution.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Resolved customer problems and complaints.

The Leading Hotel of the Word standards knowledge, hight class guests management. Luxury services and agenda planing.

• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.