Miquel Angel Ortiga
CAMBRILS
Summary
Hardworking and passionate person with strong communication and data interpretation skills. Customer oriented and focused on the Supply Chain processes. Eager to increase productivity and client satisfaction.
Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Logistics Assistant and Project Manager
fischer Ibérica S.A.U
01.2023 - Current
- Analysis of the material flows, material movements, processes, and storage places for the layout design
- Logistics material master data management
- Support for the radiofrequency process in the fies warehouse
- Support at the following of the Logistics KPIs and creating action plans to increase productivity and quality.
- Shared responsibility of the project for the fies new warehouse concept.
Customer Service Manager
fischer Ibérica S.A.U
06.2019 - 12.2022
- Lead a team between 4 and 7 people
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Improved productivity in order management through the automation of order entry and the implementation of web orders through myfischer.
- Project manager for myfischer from the beginning to 2022.
- Designed the Customer Service strategy through introducing new software (Jusan) to unify all the contact channels (Calls, e-mails, WhatsApp, webchat) and measure of the productivity of the team and the customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Demand Planner
fischer Ibérica S.A.U
10.2017 - 07.2019
- Reviewed historical sales trends and researched demand drivers to prepare forecast data and develop statistical forecast models.
- Procured and managed inventories to support customer backlog and forecast.
- Proposed and implemented handmade solutions to improve demand forecast accuracy.
- Implemented rationalization of products project to reduce the total number of C articles and reduce the stock level
- Improved demand forecast for multiple distribution channels based on previous sales and consumption.
- Participated in sales and operations meetings to assess performance and forecast and formulate necessary corrective actions.
Finance Trainee
fischer Ibérica S.A.U
11.2016 - 08.2017
- Analyzed the sales potential with specific software of geolocation
- Worked in a database for the mobility waste control
- Helped in the transition to the new government tax system.
Logistics Trainee
fischer Ibérica S.A.U
02.2016 - 06.2016
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Education
Bachelor in Economics - Economics
UNIVERSITAT ROVIRA I VIRGILI
Tarragona06.2016
Management And Leadership Program - Business Management
Otto Walter
Barcelona06.2022
Fies Junior Pool -
Fischer Spain
06.2019
Skills
- Communication Skills
- Data analysis
- Team work
- Responsible
- Proactive
Additional Information
- Board member of the History information center of Cambrils at 2017
- Worked as teen counselor for the City Hall of Cambrils (Spain) from 2014 to 2016
- Worked in my family's bookshop during summer (2010 - 2015)
- Football referee from 2009 to 2014
Languages
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Italian
Beginner (A1)
Timeline
Logistics Assistant and Project Manager
fischer Ibérica S.A.U
01.2023 - Current
Customer Service Manager
fischer Ibérica S.A.U
06.2019 - 12.2022
Demand Planner
fischer Ibérica S.A.U
10.2017 - 07.2019
Finance Trainee
fischer Ibérica S.A.U
11.2016 - 08.2017
Logistics Trainee
fischer Ibérica S.A.U
02.2016 - 06.2016
Bachelor in Economics - Economics
UNIVERSITAT ROVIRA I VIRGILI
Management And Leadership Program - Business Management
Otto Walter
Fies Junior Pool -
Fischer Spain
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