Ignacio Vázquez Mengibar
Madrid
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Risk Operations Specialist
Ouro
01.2025 - Current
- Lead and mentor a team of Risk Operations Specialists, fostering a culture of high performance and continuous improvement.
- Oversee daily risk operations, including monitoring, investigation, and resolution of suspicious activities, fraud cases, and compliance breaches.
- Develop and implement robust risk mitigation strategies, policies, and procedures in collaboration with cross-functional teams.
- Analyze complex data sets to identify emerging risk trends, patterns, and vulnerabilities, providing actionable insights to management.
- Drive process optimization initiatives to enhance the efficiency and effectiveness of risk operations workflows and systems.
- Ensure adherence to regulatory requirements, internal policies, and industry best practices (e.g., AML, KYC, fraud prevention).
Fraud Operations Specialist
Ouro
05.2024 - 01.2025
- Monitored and analyzed large transaction batches for suspicious activity using advanced fraud detection tools.
- Conducted in-depth investigations into fraud alerts, identifying patterns for new rule creation.
- Managed a queue of fraud cases, ensuring timely resolution and adherence to service level agreements (SLAs).
- Developed fraud detection rules that significantly enhanced automated fraud prevention systems.
Fraud Analyst
American Express
08.2021 - 05.2024
- Collaborated with a team of experts to monitor real-time fraud decisioning software, enhancing detection accuracy.
- Conducted in-depth investigations and research to resolve complex fraud cases independently.
- Communicated emerging fraud trends and best practices with peers and leadership, fostering a culture of continuous improvement.
- Performed manual reviews of transactions, successfully identifying fraudulent activities and reducing potential losses.
Inbound Success Coach
HubSpot
03.2021 - 07.2021
- Help remove technical barriers for our users and recommend software best practices.
- Collaborate cross-functionally within HubSpot to improve the experience for users alike.
- Navigate a high volume of HubSpot software inquiries.
Machine Learning Specialist, Trust and Safety at Google
Accenture
County Dublin
07.2019 - 03.2020
- Data Labeling for Machine Learning in accordance with the policy.
- Work with annotation tools and engineering teams to label images, videos and keywords with high accuracy.
- Reviewing annotated data batches for errors and making correction as needed.
- Keeping a high level of accuracy, quality and attention to details.
SME / Senior, Trust & Safety at Google
Accenture
County Dublin
02.2019 - 06.2019
- Demonstrates speed, agility, critical-thinking, and problem-solving skill in their work and an ability to ramp up quickly.
- Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
- Help Team Leads in develop, coach and manage team members to ensure operational excellence.
- Provides support for the development of team members and builds on the strengths of the team members that drive optimum performance.
- Acts as a point of referral for complex and escalated queries.
Content Moderator, Trust & Safety at Google
Accenture
County Dublin
01.2018 - 02.2019
- Processing and reviewing content that have been flagged for review of potentially sensitive to ensure there are no violations of policies.
- Main point of contact for the ES market for complex queries.
- Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines.
- Ensures all work is performed in accordance with SLAs and metrics.
Education
BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION -
UNED
01.2021
Skills
- Fraud Investigations
- Rule creation
- Risk management
- Fraud detection
- Team leadership
- Data analysis
- SQL reporting
Certification
- SPECIALIZED PROGRAM: STRATEGIC LEADERSHIP AND MANAGEMENT
- SPECIALIZED PROGRAM: STRATEGIC LEADERSHIP AND MANAGEMENT
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Lead Risk Operations Specialist
Ouro
01.2025 - Current
Fraud Operations Specialist
Ouro
05.2024 - 01.2025
Fraud Analyst
American Express
08.2021 - 05.2024
Inbound Success Coach
HubSpot
03.2021 - 07.2021
Machine Learning Specialist, Trust and Safety at Google
Accenture
07.2019 - 03.2020
SME / Senior, Trust & Safety at Google
Accenture
02.2019 - 06.2019
Content Moderator, Trust & Safety at Google
Accenture
01.2018 - 02.2019
BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION -
UNED