Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ignacio Vázquez Mengibar

Madrid

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Risk Operations Specialist

Ouro
01.2025 - Current
  • Lead and mentor a team of Risk Operations Specialists, fostering a culture of high performance and continuous improvement.
  • Oversee daily risk operations, including monitoring, investigation, and resolution of suspicious activities, fraud cases, and compliance breaches.
  • Develop and implement robust risk mitigation strategies, policies, and procedures in collaboration with cross-functional teams.
  • Analyze complex data sets to identify emerging risk trends, patterns, and vulnerabilities, providing actionable insights to management.
  • Drive process optimization initiatives to enhance the efficiency and effectiveness of risk operations workflows and systems.
  • Ensure adherence to regulatory requirements, internal policies, and industry best practices (e.g., AML, KYC, fraud prevention).

Fraud Operations Specialist

Ouro
05.2024 - 01.2025
  • Monitored and analyzed large transaction batches for suspicious activity using advanced fraud detection tools.
  • Conducted in-depth investigations into fraud alerts, identifying patterns for new rule creation.
  • Managed a queue of fraud cases, ensuring timely resolution and adherence to service level agreements (SLAs).
  • Developed fraud detection rules that significantly enhanced automated fraud prevention systems.

Fraud Analyst

American Express
08.2021 - 05.2024
  • Collaborated with a team of experts to monitor real-time fraud decisioning software, enhancing detection accuracy.
  • Conducted in-depth investigations and research to resolve complex fraud cases independently.
  • Communicated emerging fraud trends and best practices with peers and leadership, fostering a culture of continuous improvement.
  • Performed manual reviews of transactions, successfully identifying fraudulent activities and reducing potential losses.

Inbound Success Coach

HubSpot
03.2021 - 07.2021
  • Help remove technical barriers for our users and recommend software best practices.
  • Collaborate cross-functionally within HubSpot to improve the experience for users alike.
  • Navigate a high volume of HubSpot software inquiries.

Machine Learning Specialist, Trust and Safety at Google

Accenture
County Dublin
07.2019 - 03.2020
  • Data Labeling for Machine Learning in accordance with the policy.
  • Work with annotation tools and engineering teams to label images, videos and keywords with high accuracy.
  • Reviewing annotated data batches for errors and making correction as needed.
  • Keeping a high level of accuracy, quality and attention to details.

SME / Senior, Trust & Safety at Google

Accenture
County Dublin
02.2019 - 06.2019
  • Demonstrates speed, agility, critical-thinking, and problem-solving skill in their work and an ability to ramp up quickly.
  • Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
  • Help Team Leads in develop, coach and manage team members to ensure operational excellence.
  • Provides support for the development of team members and builds on the strengths of the team members that drive optimum performance.
  • Acts as a point of referral for complex and escalated queries.

Content Moderator, Trust & Safety at Google

Accenture
County Dublin
01.2018 - 02.2019
  • Processing and reviewing content that have been flagged for review of potentially sensitive to ensure there are no violations of policies.
  • Main point of contact for the ES market for complex queries.
  • Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines.
  • Ensures all work is performed in accordance with SLAs and metrics.

Education

BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION -

UNED
01.2021

Skills

  • Fraud Investigations
  • Rule creation
  • Risk management
  • Fraud detection
  • Team leadership
  • Data analysis
  • SQL reporting

Certification

  • SPECIALIZED PROGRAM: STRATEGIC LEADERSHIP AND MANAGEMENT
  • SPECIALIZED PROGRAM: STRATEGIC LEADERSHIP AND MANAGEMENT

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Lead Risk Operations Specialist

Ouro
01.2025 - Current

Fraud Operations Specialist

Ouro
05.2024 - 01.2025

Fraud Analyst

American Express
08.2021 - 05.2024

Inbound Success Coach

HubSpot
03.2021 - 07.2021

Machine Learning Specialist, Trust and Safety at Google

Accenture
07.2019 - 03.2020

SME / Senior, Trust & Safety at Google

Accenture
02.2019 - 06.2019

Content Moderator, Trust & Safety at Google

Accenture
01.2018 - 02.2019

BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION -

UNED

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Ignacio Vázquez Mengibar