Ignacio Maceiras Pombo
A Coruña
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Hotel/Events Operations Manager
Papaya Playa Project
09.2022 - Current
- Growing up to 70 positions in tripadvisor reaching nº7 of plus than 200 properties.
- Growing operational results (GOP up to 40%).
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Rooms Division Director
Papaya Playa Project
03.2022 - 09.2022
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Upheld high standards for customer service and led by example.
- Oversaw day-to-day operations of 87-room hotel with staff of 300 employees.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
Food & Beverage Manager
Papaya Playa Project.
11.2021 - 03.2022
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved marketing to attract new customers and promote business.
- Organizing and overseeing services to drive operational excellence.
Managing Director
O Forno da Vella.
08.2020 - 11.2021
- In charge of seven properties between 2 restaurants, 4 bakeries and operations centre for logistics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Performed statistical analyses to gather data for operational and forecast team needs.
Resident Manager
Blue Diamond Hotels & Resorts
01.2019 - 04.2020
- Working between the four hotel in the property, (Royalton, Sancturary, Grand Memories and Memories, total 1524 rooms).
- Growing up to 30 positions in tripavisor and maintaining Review Pro over 90% of excellence.
- Maximized rental income while minimizing expenses through effective planning and control.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Front Desk Manager Task Force
Meliá White House, Meliá Hotels International.
11.2018 - 01.2019
- Working as task force to migrate PMS, training staff in Opera PMS, MHI procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules to meet operational needs.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Hotel Front Desk Receptionist
Me Ibiza LHW, Meliá Hotels International.
03.2018 - 11.2018
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Assistant General Manager
Gran Meliá Victoria, Meliá Hotels International.
04.2017 - 01.2018
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
No Degree - Restaurant Management
The Food Manager Academy
Madrid, Spain.12.2021
Advanced Revenue Management Course. - Revenue Management
CSAE Business School
Madrid, Spain 06.2020
Hotel Management Graduate. - Hotel Management
CSHG- Hotel Business School
Santiago De Compostela, Spain04.2017
Skills
- Hotel Management Procedures
- Special Events Organization
- Object Manager
- Coordinating Events
- Issue and Conflict Resolution
- Managing Employee Relations
- Negotiation
- Account Management
- Budget Forecasting
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
German
Intermediate (B1)
French
Elementary (A2)
Timeline
Hotel/Events Operations Manager
Papaya Playa Project
09.2022 - Current
Rooms Division Director
Papaya Playa Project
03.2022 - 09.2022
Food & Beverage Manager
Papaya Playa Project.
11.2021 - 03.2022
Managing Director
O Forno da Vella.
08.2020 - 11.2021
Resident Manager
Blue Diamond Hotels & Resorts
01.2019 - 04.2020
Front Desk Manager Task Force
Meliá White House, Meliá Hotels International.
11.2018 - 01.2019
Hotel Front Desk Receptionist
Me Ibiza LHW, Meliá Hotels International.
03.2018 - 11.2018
Assistant General Manager
Gran Meliá Victoria, Meliá Hotels International.
04.2017 - 01.2018
No Degree - Restaurant Management
The Food Manager Academy
Advanced Revenue Management Course. - Revenue Management
CSAE Business School
Hotel Management Graduate. - Hotel Management
CSHG- Hotel Business School
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