Inacio Baldovino

(Merged role: Started as a Technical Product Manager and expanded into Product Manager responsibilities)

• Lead the Sell value stream for Smartpoint Cloud, overseeing Ancillaries, Review & Confirm screen, and Agency Automation sections.
• Own the end-to-end product lifecycle, from strategic roadmap creation to delivery and continuous improvement.
• Conduct customer visits and interviews to gather insights and refine product strategy.
• Collaborate with UX, Engineering, and other Product Managers to ensure alignment and optimize cross-team dependencies.
• Define and prioritize product backlog while ensuring timely execution of key initiatives.
• Utilize a data-driven approach, leveraging customer feedback and metrics to inform decisions.

• SAFe product owner for Smartpoint Cloud train
• Worked closely with Product Managers and agile teams to thoroughly understand product guidelines
• Owned and prioritized product backlog for 3 teams.

• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Managed logistics team and improved more than 10 complex processes.

• Liaise between different business areas and business intelligence team gathering, analyzing, validating and helping prioritizing requirements
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Added BI dashboard coverage for operation controlling and increased harvesting productivity by 5%

• Developed and optimized backend workflows for Adobe Experience Manager (AEM), improving site functionality and content automation.
• Implemented and tested backend components using Mockito, ensuring code reliability and maintainability.
• Collaborated closely with the client, effectively gathering requirements and aligning technical solutions with business needs.
• Transitioned into a business analysis role, facilitating communication between technical teams and stakeholders to enhance project outcomes.

• Administered critical business applications, including Microsoft Exchange, Salesforce CRM, and proprietary marketing platforms, ensuring seamless operation and system reliability.
• Diagnosed and resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime for franchise agencies.
• Led technology migrations and training programs, equipping new franchisees with the necessary tools and knowledge to optimize their workflows.
• Enhanced operational efficiency by streamlining system configurations and automating repetitive administrative tasks.

(Merged role: Progressed from Technical Support Analyst to GetThere Product Support Analyst)

• Provided technical support for Sabre host applications, Sabre.Res, and Sabre Cruises, troubleshooting XML messages, analyzing workflows, and escalating issues to internal developers.
• Became a referent for key Sabre applications, assisting teams with complex technical inquiries.
• Monitored server performance and ensured system stability by proactively identifying and resolving issues.
• Delivered first, second, and third-level support for GetThere, a corporate travel booking tool, assisting clients with configuration and troubleshooting booking-related challenges.
• Acted as a trusted advisor to corporate clients, ensuring seamless operation of their travel management systems.