IAN PEET

An Ocado CSTM (Customer Service Team Member) is a frontline delivery driver role. It combines professional driving of a 3.5-ton commercial vehicle with high-quality customer service, delivering to residential properties.

• Fostered positive relationships with customers through professional and pleasant interactions.
• Worked flexible hours including weekends and holidays to meet business requirements.

• Oversaw daily business operations to maintain efficiency and productivity.
• Coordinated construction projects from planning to completion, ensuring alignment with client specifications and regulatory requirements.
• Led large-scale commercial solar installations on site
• Supervised employees and subcontractors to ensure project standards and timelines were met.
• Managed site operations ensuring adherence to safety regulations.
• Streamlined workflow through strategic resource allocation.
• Planned work schedules, ensuring tasks are completed within timelines.
• Liaised with architects and engineers to resolve technical issues.
• Executed tasks on construction site

• Managed administration to optimise management processes.
• Carrying out works on site. Partitions, Suspended ceilings etc.....
• Instituted cost control measures, mitigated financial risk.
• Coordinated cross-functional teams for effective project execution.
• Ensured safety protocols were adhered to during all installations.
• Provided technical guidance to junior installers, enhancing their competency levels.
• Utilised industry-standard tools and equipment during the installation process.
• Carrying out works on site. Partitions, Suspended ceilings etc....

• Optimised resource allocation to maximise productivity.
• Initiated business development activities, expanded client base.
• Oversaw financial planning, ensured fiscal stability of the organisation.
• Enforced compliance measures for adherence to industry standards.
• Fostered a positive work environment, increased employee morale.
• Led negotiations with vendors and suppliers, securing favourable terms.
• Implemented company policies and legal guidelines.

• Directed administration and optimisation of financial operations, payroll and accounting processes.
• Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
• Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.