Summary
Work History
Education
Skills
Timeline
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Iacopo Zanini

Málaga

Summary

Dynamic professional with a proven track record in the hospitality sector at Mirtillo Rosso S.R.L, excelling in guest satisfaction and team leadership.

Bilingual in Italian and Spanish, I leverage strong interpersonal skills and attention to detail to foster relationships and drive revenue growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Freelancer

Hospitality Industry
2013 - 2018
  • The beginning of my professional career. during this period I've changed many times my job position approaching the different roles in the tourism sector.
  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Meanwhile I've started my professional career like martial artist.

Front Office Supervisor

Mirtillo Rosso S.R.L
2018 - 2022
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Achieved high-quality service by maintaining open communication channels among team members.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.

Martial Arts Instructor

Palestra Pedro Monte
2022 - 2025


  • Handled administrative tasks related to class scheduling, attendance tracking, billing management, ensuring smooth operations within the dojo or studio setting.
  • Organized special events, including belt testing ceremonies and martial arts demonstrations, showcasing student achievements and promoting community engagement.
  • Led workshops and seminars for advanced students, focusing on specialized techniques and skills refinement.
  • Managed dojo business by overseeing finances, scheduling and maintaining equipment.

Education

High School Diploma -

Istituto Professionale Di Stato Per I Servizi Alberghieri
IPSSAR G. PASTORE - ITALY
06-2015

Skills

  • Bilingual Italian and Spanish

  • English B2

  • Interpersonal relationship building

  • Continuous learning mindset

  • Problem-solving aptitude

  • Excellent communication

  • Multitasking Abilities

  • Attention to detail

  • Teamwork and collaboration

Timeline

Freelancer

Hospitality Industry
2013 - 2018

Front Office Supervisor

Mirtillo Rosso S.R.L
2018 - 2022

Martial Arts Instructor

Palestra Pedro Monte
2022 - 2025

High School Diploma -

Istituto Professionale Di Stato Per I Servizi Alberghieri

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Iacopo Zanini