Hugo Armando Sanchez Nova
DevOps Jr.
Alicante
Summary
Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in IaC and automation and offering skills in Terraform and Ansible for provisioning resources and Kubernetes and Dockers for container orchestration. Fluent in english (C1 level) and accustomed to working with cross-cultural, global teams.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
DevOps Jr.
Prosodie-Ibérica
8 2024 - Current
- Collaborate in the management of infrastructure deployed in a hybrid environment, optimizing processes and ensuring high availability and high performance
- Deploy and manage containers through Dockers and orchestrators like Kubernetes to facilitate the scalability and management of apps
- Management of a cloud environment like AWS to provision and manage infrastructure resources according to project´s needs
- Collaborate with the design and maintenance of effective CI/CD practices to ensure a high quality delivery of software development
- Automate repetitive operation tasks to ensure high efficiency
- Identify improvement areas in terms of performance and efficiency and work in solutions to optimize the infrastructure and the apps.
Implementation Engineer
Harmonic Inc.
01.2022 - 04.2024
- Responsible for the customer specific Workflow Configuration of VOS 360 instances, for both production and Proof of Concept environments
- Own the software application and configuration of all VOS deployments, including (but not limited to) production, Disaster Recovery (DR) and Special event cluster configuration
- Leveraging existing tools and processes provision new VOS instances based to defined specifications
- Troubleshooting Workflows/Application issues, with escalation to other teams as required
- Identify and catalogue continuous improvements to tools and processes that enable quicker 'Time to commission' and improved reliability of VOS
- Triage and escalation of features gaps and/or Product defects
- Work with VOS TAC Support team to ensure seamless handover of configured systems, ready for production support
- Responsible for system documentation, and ensure information is captured and completed, pre-handover to the VOS TAC support team.
Cloud Support Engineer T1
Harmonic Inc.
01.2020 - 03.2022
- Work as a member of the 24x7 Technical Assistance Center supporting our global customers
- Answer incoming Technical Support Hot-line calls, email and web chats, and assisting customers with resolving complex hardware and software problems
- Utilize lab systems to replicate problems and present findings to engineering for acceptable workarounds or code changes necessary to resolve issues
- Deliver transaction quality; implement process improvements and related objectives necessary to provide the highest service as efficiently and reliably as possible to maintain or improve customer satisfaction
- Respond in a timely manner to customer issues; provide clear communication of problem status; drive problems to resolution
- Be courteous and professional
- Track all customer engagements in our CRM system
- Keep accurate detailed notes of customer communications and steps taken to resolve customer issues
- Working with the following technologies: Audio/video compression formats and standards - MPEG, HLS, DASH, DVB, etc
- Cloud (Azure, AWS, GCP) and Virtual machine knowledge
- Operating system - Unix-like systems and command line/scripting skills
- Networking - Ethernet, routers, switches, hubs, OSI layer, network protocols
- Container Orchestration - Kubernetes and Mesos
- Container Platform - Docker.
System Operator
ALTIA Consultores
03.2019 - 10.2020
- I worked in the European Union Intellectual Property Office by ALTIA
- Functions performed: Resolution of 2nd level incidents through the REMEDY platform
- Monitoring of planned work, execution of operations, management of alerts etc
- Installation of environments of basic complexity
- Preparation of basic documentation of operation and user guides
- Software installation and configuration
- Configuration management of computers with INTUNE operating system.
Technical Support Specialist
Castillo & Castillo
04.2016 - 04.2019
- Functions performed: Support to the end user with both hardware and software problems
- Management of user accounts and passwords
- Installation of Windows operating systems and applications
- Support for end users with printer equipment
- Monitoring the proper functioning of the network such as the local network and wireless
- Maintenance of operating systems and servers.
Consulting Engineer
Netsol, Soluciones de Redes S.R.L
12.2014 - 03.2016
- As a consulting engineer he performed the following functions: Support to the sales team in the analysis and design of solutions technologies provided to customers
- Installation and configuration of LAN and wireless networks with computers Cisco, HP, Juniper, Ubiquiti, and Ruckus Wireless
- Installation and configuration of VoIP technology with Cisco equipment and Ericsson LG
- Installation and configuration of physical security such as security and access control with Axis Communication equipment and Rosslare Security Products
- Firewall configuration and load balancing with Fortinet equipment and Peplink.
Techinical Support Specialist
Digiworld S.R.L
02.2014 - 11.2014
- Responsible for the correct operation of the internal network of the company through the following support services: Installation and configuration of operating systems and applications
- Monitoring and maintenance of computers and network structure
- Analyze, diagnose and resolve both hardware and software failures
- Configuration of new user profiles and password management
- Evaluate new technologies to be later implemented
- Analysis and design of technological solutions for external clients.
TECHNICAL SUPPORT AGENT
ACS Xerox Luperon
10.2012 - 02.2014
- In charge of assisting end users remotely in the United States with the following problems related to the mobile phone service (SPRINT): Problems when making calls
- Problems with the internet
- Interruptions during the call
- Problems with the mobile operating system (Android / iOS)
Education
Master - Cybersecurity And Privacy
Universitat Oberta De Catalunya (Online)
Barcelona, Spain 09.2020 - 06.2022
Bachelor of Science - Software Engineering
Universidad APEC
Santo Domingo, Dominican Republic 01.2014 - 11.2018
Professional Formation - Networking Technician Specialist
Instituto Tecnologico De Las Americas (ITLA)
Santo Domingo, Dominican Republic 01.2010 - 09.2012
Skills
Terraform
Personal Information
- Date of Birth: 17/10/90
- Gender: Male
- Nationality: Spanish
Certification
AWS Certified Cloud Practitioner
Timeline
Implementation Engineer
Harmonic Inc.
01.2022 - 04.2024
Master - Cybersecurity And Privacy
Universitat Oberta De Catalunya (Online)
09.2020 - 06.2022
Cloud Support Engineer T1
Harmonic Inc.
01.2020 - 03.2022
System Operator
ALTIA Consultores
03.2019 - 10.2020
Technical Support Specialist
Castillo & Castillo
04.2016 - 04.2019
Consulting Engineer
Netsol, Soluciones de Redes S.R.L
12.2014 - 03.2016
Techinical Support Specialist
Digiworld S.R.L
02.2014 - 11.2014
Bachelor of Science - Software Engineering
Universidad APEC
01.2014 - 11.2018
TECHNICAL SUPPORT AGENT
ACS Xerox Luperon
10.2012 - 02.2014
Professional Formation - Networking Technician Specialist
Instituto Tecnologico De Las Americas (ITLA)
01.2010 - 09.2012
DevOps Jr.
Prosodie-Ibérica
8 2024 - Current
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