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Hugo Saraiva De Almeida
Team Leader And Developer Specialist
Summary
Experienced team leader with a strong ability to build positive relationships, inspire trust, and guide teams to achieve company goals. Skilled facilitator with a successful history of working collaboratively across departments with senior management and executives. Known for outstanding training and mentoring skills.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Team Leader and Developer Specialist
idealista
05.2022 - Current
- Successfully built and scaled three distinct teams from the ground up (New Developments, Agent PRO, and Customer Recovery), ensuring consistent performance, clear goals, and strategic alignment.
- Led cross-functional and cross-border teams across Lisbon, Porto, and Madrid, fostering a strong culture of ownership, collaboration, and accountability, while maintaining high employee retention and motivation.
- Defined operational workflows, KPIs, and feedback loops tailored to each team's mission, enabling data-driven decisions and measurable impact on business growth.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Key Account Manager
idealista
01.2020 - 05.2022
- Leading real estate developers, with a strong focus on New Construction projects.
- Responsible for helping clients strategically leverage idealista's digital ecosystem to accelerate go-to-market timelines, maximize project visibility, and efficiently connect with high-potential buyers.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Account Manager
idealista
01.2019 - 01.2020
- Focused on adding new customers to idealista's digital platform, managing the sales process from lead to proposal and deal negotiation.
PMO Assistant
Armatis-lc
01.2018 - 01.2020
- Responsible for ensuring GDPR in operations by documenting processes, ensure that timelines and company's procedures are followed on a daily basis.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service Representative
Contact (now Armatis-lc)
02.2015 - 01.2018
- Responsible for outbound calls to present the company's product to potential clients (B2B); clarifying customer's doubts.
Education
Bachelor Degree - Law
Law School in Universidade De Lisboa
09.2011 - 06.2013
Bachelor Degree - Tourism Management
Escola Superior De Hotelaria E Turismo (ESHTE)
09.2015 - Current
Skills
Communication
Team Work
Proactive
Negotiation
Teamwork and collaboration
Work planning
Interests
Family
Sports
Food
Contacts
+351 933 788 826
hugo.rafa.almeida@gmail.com
https://pt.linkedin.com/in/hugo-almeida-46967a61/
Timeline
Team Leader and Developer Specialist
idealista
05.2022 - Current
Key Account Manager
idealista
01.2020 - 05.2022
Account Manager
idealista
01.2019 - 01.2020
PMO Assistant
Armatis-lc
01.2018 - 01.2020
Bachelor Degree - Tourism Management
Escola Superior De Hotelaria E Turismo (ESHTE)
09.2015 - Current
Customer Service Representative
Contact (now Armatis-lc)
02.2015 - 01.2018
Bachelor Degree - Law
Law School in Universidade De Lisboa
09.2011 - 06.2013