Hugo Agua Arroba
Madrid
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Air Cargo Operations Agent
IAS Handling S.L, Job & Talent ETT, Randstad ETT
Cargo Terminal Adolfo Suárez-Barajas Airport
05.2025 - Current
- Executed export and import processes for airlines and diverse clients.
- Ensured compliance with Operational Security, Airport Security, Health and Safety, Environment, and Quality policies.
- Delivered exceptional customer service in person and via phone.
- Reviewed Dangerous Goods Regulations, Live Animals Regulations, and perishable goods requirements.
- Assisted clients in meeting their specific needs and requests.
- Issued and collected invoices as required.
- Filed all generated documentation according to IAS procedures.
Air Logistics Operational Care Intern
Kuehne + Nagel
Cargo Terminal Adolfo Suárez-Barajas Airport
03.2025 - 06.2025
- Compiled reports summarizing project progress and results for management review.
- Maintained and updated databases with current information.
- Efficiently managed time to ensure timely completion of tasks and deadlines.
- Created reports on shipment status for customers and management review.
- Scheduled pick-ups and deliveries according to customer needs while optimizing transit times.
Warehouse Foreman
IAS Handling
Cargo Terminal Adolfo Suárez-Barajas Airport
07.2024 - 06.2025
- Executed tasks within designated work area, optimizing resource distribution efficiently.
- Managed personnel to maximize team performance and accountability.
- Ensured strict adherence to Operational Safety, Airport Security, Occupational Risk Prevention, Environment, and Quality policies.
- Followed IAS standards and client procedures for warehouse operations, including acceptance and delivery.
- Maintained organization and cleanliness of facilities and equipment, ensuring operational readiness.
- Coordinated effectively with OPS, Warehouse supervisor, and security personnel to enhance workflow.
Warehouse Worker
IAS Handling S.L, Job & Talent ETT, Randstad ETT
Cargo Terminal Adolfo Suárez-Barajas Airport
10.2022 - 07.2024
- Prepared goods for export and import, ensuring compliance with sector regulations.
- Operated forklifts and pallet jacks to load and unload trucks efficiently.
- Maintained stock levels in accordance with company policies.
- Managed hazardous materials, live animals, perishable items, and general merchandise.
- Delivered direct customer service to address inquiries and enhance satisfaction.
- Coordinated transfers of goods with other agents.
- Ensured adherence to safety protocols in all handling processes.
Education
Higher Degree in International Trade -
IFP
Madrid06-2025
Professional Certificate - Cooking And Hospitality
Aranda Formación
Avenida Reina Victoria06-2022
Bachillerato - Científico Tecnológico
IES Simone Veil
Paseo de las Camelias Skills
- Customer service
- Cargo operations
- Air cargo management
- International trade
- Customs clearance
- Warehouse operations proficiency
- Problem solving
- Team leadership
Certification
- AVSEC
- PHARMA/GDP
- DGR6
- Occupational Risk Prevention (PRL)
- Operational security surveillance plan (PVSO)
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Volunteer in the environmental disaster in Valencia
Timeline
Air Cargo Operations Agent
IAS Handling S.L, Job & Talent ETT, Randstad ETT
05.2025 - Current
Air Logistics Operational Care Intern
Kuehne + Nagel
03.2025 - 06.2025
Warehouse Foreman
IAS Handling
07.2024 - 06.2025
Warehouse Worker
IAS Handling S.L, Job & Talent ETT, Randstad ETT
10.2022 - 07.2024
Higher Degree in International Trade -
IFP
Professional Certificate - Cooking And Hospitality
Aranda Formación
Bachillerato - Científico Tecnológico
IES Simone Veil
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