HOUDA CHBIKA

• Prioritized high-risk accounts for targeted collection efforts, maximizing resources and increasing recoveries.
• Ensured compliance with federal and state regulations during all collection activities to maintain company reputation.
• Developed customized payment solutions for clients based on their individual financial situations, promoting successful debt resolution.

• Researched discrepancies between customer payments and open invoices.
• Performed collections activities by phone, email, and mail for delinquent accounts.
• Prepared weekly aging reports of all outstanding receivables for management review.
• Generated statements or notices to customers with past due balances.
• Communicated regularly with sales representatives regarding customer accounts status updates.
• Participated in weekly meetings to discuss progress on overdue items and action plans.
• Handled accounts payable and receivable, including invoicing and payment processing.

B2B:

• Prospecting to form partnerships with other companies.
• Inventory management.
• Validating the orders and managing the invoices.

B2C:

• Website.
• Customer service