HOCINE CHAOUAT
Oued Rouman
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operation Assistant (Movement)
International organization for Migration (United Nations)
Algiers
05.2022 - Current
- Coordinate, schedule, and book travel for individuals.
- Create movement data files.
- Conduct identity and document verification.
- Provide regular feedback on the work being accomplished to the management.
Reservation & ticketing supervisor
Qatar Airways
Algiers
07.2018 - 11.2022
- Manage all service-orientated operations within the ticket office.
- Supervise staff with the ordering and sale of tickets.
- Interact with customers and respond to customer complaints.
Senior Reservation & Ticketing Agent
Qatar Airways
Algiers
05.2010 - 07.2018
- Help passengers to plan for their trips.
- Answer questions on travel arrangements such as routes and time schedules.
- Confirm reservations.
- Calculate the expenses and sells tickets to the passengers.
Handling Agent & ticketing
Swissport International Algeria
Algiers
01.2009 - 05.2010
- Reservation & ticketing agent for Lufthansa, airport ticketing office.
handling Agent
Swissport International Algeria
Algiers
03.2008 - 12.2008
- Help passengers with check in procedures
- Deal with passenger flight queries
- Verify travel documents and provide boarding passes
- Weigh baggage and collect any excess weight charges.
Butler
Sheraton
Algiers
07.2006 - 02.2008
- Greeting and checking in VIP guests
- Keeping guest rooms and suites up to the hotel and guest standards.
Education
English Degree -
Algiers University
Algiers01.2005
High school diploma - Sciences
Lycée El Achour
Algiers01.2001
Personal Information
- Date of Birth: 08/29/82
- Nationality: Algerian
Languages
- Arabic native language
- English fluent
- French fluent
Skills - Professional Assets
- Serious, Dynamic, punctual, high level of integrity
- Presentation and communication skills
- Prompt work delivery to assigned tasks.
- Team oriented and strict adherence to company policies and regulations.
- Potential of leadership and negotiation skills.
- Time management by respecting assigned deadlines
Certification
Swissport Certifications and Accreditations
Dangerous goods IATA codes
Alitalia check-in system (Arco)
Swissport check-in system (Axe control)
LUFTHANSA Certifications and Accreditations
Tix/Basic Ticket 1-Starter QSH-026
Lufthansa ticketing system (Guide Res) Lufthansa PICTURES Basic
QATARAIRWAYS Certifications and Accreditations
Basic Amadeus reservation
Privilege Club Awareness Course
5 Star on the Ground
Basic passenger tariff
Intermediate Passenger Tariff
Amadeus ticketing
Electronic Miscellaneous document
Amadeus ticketing level 2
Stratus leadership essentials program
Amadeus reservations desktop web (train the trainer)
Groups ticketing –module 2
Timeline
Operation Assistant (Movement)
International organization for Migration (United Nations)
05.2022 - Current
Reservation & ticketing supervisor
Qatar Airways
07.2018 - 11.2022
Senior Reservation & Ticketing Agent
Qatar Airways
05.2010 - 07.2018
Handling Agent & ticketing
Swissport International Algeria
01.2009 - 05.2010
handling Agent
Swissport International Algeria
03.2008 - 12.2008
Butler
Sheraton
07.2006 - 02.2008
English Degree -
Algiers University
High school diploma - Sciences
Lycée El Achour
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