Hilma Persson
Torremolinos
Summary
Dedicated individual with a background in live performances and sales. Disciplined and responds well to feedback. Well versed in working with a broad range of clients with patience and sensitivity to customers' apprehensions and needs. Originally from Sweden but has studied and worked in London since 2019. Now permanently based in Torremolinos and excited to partner with like-minded individuals to achieve goals.
Overview
2
2
years of professional experience
Work History
Telemarketer Sales Representative
Pursuit Marketing
11.2023 - Current
- Qualified leads and set up customer appointments between companies in the Nordic region and Google.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
- Set up appointments with interested customers according to schedule availability.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Retail Sales Supervisor
Charles Tyrwhitt
01.2023 - 07.2023
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Became employee of the quarter with the motivation of having provided excellent customer service and consistently been the highest seller in the store.
- Supervised a sales team of 10 sales associates that generated over £2 000 000 per year.
- Gave team members support needed for upselling products and services and closing sales with customers.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Compiled data in excel to prepare weekly sales reports facilitating managerial decision-making.
- Called and emailed customers to inform them of order arrivals and repair completions maximising repeat business opportunities.
- Answered the phone to reply to questions and complete over the phone sales.
Waitress
Ping Pong
11.2022 - 12.2022
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Processed cash, credit card and voucher payments using POS terminals.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Holiday Entertainer
Tedgroup
09.2022 - 10.2022
- Represented the hotel on resort and interacted with guests and staff to answer questions, provide information and promote future events providing a high level of customer service.
- Hosted daytime entertainment with quizzes, aqua fitness, mascot work and other activities.
- Harnessed audience participation to create enjoyable guest experiences.
- Performed as a singer, dancer and actress in fully produced evening shows five nights a week.
- Sold merchandise and kept careful records of sales.
- Controlled inventory for props, costumes and merchandise.
Dance and Singing Teacher
Tedgroup
06.2022 - 08.2022
- Taught pupils of all levels how to sing, dance and act in order to the put on fully produced musical shows.
- Collaborated with another tutor to create a fun and inspiring learning environment for the pupils.
- Planned and organised classes with the different elements of singing, dancing and acting within a limited time frame.
- Had responsibility for the kids wellbeing and safety.
- Marketed and sold the course to the hotel guests.
Host/Barista/Waitress
The Gothenburg Operahouse
12.2021 - 01.2022
- Welcomed the audience.
- Sold a variety of snacks, beverages, and programs in the intervals.
- Served food and drinks from opera restaurant.
Education
Bachelor of Arts - Theatre Dance specialising in Musical Theatre
London Studio Centre (Middlesex University)
London, ENG2022
Skills
- Customer service-focused
- Multilingual with high level of communication skills
- Marketing familiarity
- Reliable and consistent
- Thrives under pressure
- Goal-oriented
- Email and Telephone Etiquette
- Customer Relations and Warm Calling
- Documentation and Reporting
- CRM Software
Languages
Swedish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Telemarketer Sales Representative
Pursuit Marketing
11.2023 - Current
Retail Sales Supervisor
Charles Tyrwhitt
01.2023 - 07.2023
Waitress
Ping Pong
11.2022 - 12.2022
Holiday Entertainer
Tedgroup
09.2022 - 10.2022
Dance and Singing Teacher
Tedgroup
06.2022 - 08.2022
Host/Barista/Waitress
The Gothenburg Operahouse
12.2021 - 01.2022
Bachelor of Arts - Theatre Dance specialising in Musical Theatre
London Studio Centre (Middlesex University)
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