Herani Koreri
Barcelona
Summary
Energetically spearheaded quality initiatives at TikTok, enhancing team performance and business outcomes. As a proven team player and independent problem-solver, I excelled in roles from customer service at T-Mobile to workforce management at Conduent, demonstrating exceptional service orientation and effective communication. My ambition drives continuous improvement, achieving significant service level advancements.
Overview
8
8
years of professional experience
Work History
Quality Analyst- Quality manager
Tiktok
Barcelona
10.2023 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
content moderator
Tiktok
Barcelona
07.2022 - Current
- Reviewed content for compliance with internal policies and procedures.
Customer Service
T-Mobile
Valencia
02.2022 - 07.2022
- Greeted customers and provided customer service assistance.
Passenger Assistant
Amsterdam Airport Schiphol
Amsterdam
02.2021 - 02.2022
- Facilitated smooth communication between airlines staff, customers, and other relevant stakeholders during emergency situations.
Workforce Management
Conduent
Rotterdam
09.2019 - 11.2020
- Monitored adherence to service level objectives and provided real-time guidance as needed.
- Analyzed staffing levels, overtime and labor costs to ensure optimal workforce management.
Customer Service Representative
Conduent
Rotterdam
09.2018 - 09.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Contacted customers about potential service upgrades, new services and account changes.
Ground stewardess
DNATA Emirates
Amsterdam
02.2018 - 07.2018
- Greeted passengers and provided assistance with boarding and disembarking flights.
- Assisted passengers with travel documents such as visas or passports when required.
Bagage Tracing
Aviapartner
Amsterdam
02.2017 - 09.2017
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted regular inspections of arriving baggage to detect any damage or tampering.
Education
Aviation services -
Scheepvaart & Transport College
Rotterdam, The Netherlands02.2022
VMBO-TL -
Lucia Petrus MAVO
Rotterdam, The Netherlands05.2016
Skills
- Teamplayer
- Ambitious
- Independent
- Helpful
- Service oriented
Languages
C2, B1, C2, B1
Hobbies and Interests
- Volleyball
- Swimming
- Travelling
- Painting
Summary
Herani Koreri, 24, Born and raised in The Netherlands, parents from Eritrea, East Africa., Exploring different cities in Spain and other countries, Different cultures, religions, and history, Where there is a will, there will be a way.
Languages
Dutch
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
tigrinya
Upper Intermediate (B2)
B2
Timeline
Quality Analyst- Quality manager
Tiktok
10.2023 - Current
content moderator
Tiktok
07.2022 - Current
Customer Service
T-Mobile
02.2022 - 07.2022
Passenger Assistant
Amsterdam Airport Schiphol
02.2021 - 02.2022
Workforce Management
Conduent
09.2019 - 11.2020
Customer Service Representative
Conduent
09.2018 - 09.2019
Ground stewardess
DNATA Emirates
02.2018 - 07.2018
Bagage Tracing
Aviapartner
02.2017 - 09.2017
Aviation services -
Scheepvaart & Transport College
VMBO-TL -
Lucia Petrus MAVO
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