Heorhii Ivanov

• Demonstrated strong service and sales skills.

• Alcohol acknowledge
• Cocktail acknowledge
• Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
• Increased restaurant revenue by upselling menu items and promoting daily specials.
• Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
• Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

• Bar acknowledge
• Cocktail acknowledge

• High quality service
• International guests

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

Meat acknowledge · Wine Education ·

Steak acknowledge

• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Eastman Restaurant (near and far East cuisine).

• Asian, Indian, Tai, Near and Far East food acknowledge
• Cocktail acknowledge
• Served food and beverages promptly with focused attention to customer needs.

Jack House is a private restaurant for residents of the luxury accommodation in the cent of Kyiv.

Was engaged in the opening and the first period after the opening in the hookah division. Successfully delivered hookahs and workers.

• Educated customers about various hookah flavors, options, and proper usage techniques for an enhanced experience.
• Regularly checked on the quality of coals used during service hours, replacing them as needed for consistent smoke output.
• Collaborated with team members to ensure smooth operations and timely responses to guest requests.
• Promoted repeat business through exceptional customer service and rapport-building with patrons.

Opened a new restaurant in a team of three administrators and a manager
were engaged in the development, preparation and full opening of the project.

• Evaluated store performance data regularly to identify areas of improvement and implement targeted action plans accordingly, driving overall business success.
• Implemented successful marketing campaigns to increase brand awareness and attract new customers.
• Streamlined procedures for inventory management, ensuring accurate stock levels at all times.
• Led team meetings regularly to maintain open communication channels and address any concerns or challenges effectively.
• Skills: Service and Sales Methods · Team Building · Open Restaurant Manager · Wine Education · Operations Management · Leadership · Employee Training

Italian Redaction 2

• Italian cuisine acknowledge
• Italian vine acknowledge
• Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
• Check list making
• Сontrol of waiters on shift
• Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
• Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
• Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Restaurant Abajoure

• Wine education
• High cuisine acknowledge
• Demonstrated strong multitasking skills of service
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.

A new cafe opens in the central park with a kitchen, bar and tables for guests
was engaged in the organization of space
staff training and control, as well as the cash register and the purchase of everything necessary.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Check lists
• Team management
• Ran errands to support daily needs of management.
• Responded to and directed incoming calls and other communication.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Team Management
• Communication skills
• Document Management
• Operations Management
• Customer Service

• Burgers acknowledge
• Cocktail acknowledge
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.