Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Heorhii Chehrakhchi

Heorhii Chehrakhchi

Valencia

Summary

Versatile Customer Success Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

3
3
years of professional experience

Work History

Customer Success Manager

WhiteBIT
Valencia/Istanbul
10.2023 - Current
  • Provided customer onboarding and training to ensure successful product adoption.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Managed customer inquiries and complaints in a professional manner.
  • Researched new technologies and initiatives to improve customer experience.
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Created reports outlining customer usage and retention metrics.
  • Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
  • Coached team members on best practices for delivering exceptional customer experiences.
  • Ensured compliance with organizational policies, procedures and regulations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Support Specialist

WhiteBIT
Valencia/Istanbul
03.2022 - 10.2023
  • Reviewed and organized legal documents such as pleadings, motions, briefs, and correspondence.
  • Performed data entry of legal documents into case management databases.
  • Maintained a comprehensive database of all cases and associated records.
  • Organized files on an ongoing basis ensuring accuracy of information contained therein.
  • Compiled statistical reports from data collected in the database system.
  • Proofread legal documents for accuracy prior to submission to courts or clients.
  • Created spreadsheets containing client contact information and case details.
  • Processed incoming mail by opening envelopes, sorting contents according to instructions provided by attorneys.
  • Reviewed police reports, medical records, and other documents for evidence.
  • Organized and maintained files of all investigative activities.
  • Attended training sessions to stay current on new investigative trends and technologies.
  • Team management (2 teams of 5 and 8 people).
  • Creating work structure and flow.
  • Mentoring.
  • B2B Support.

Education

Bachelor of Science - The International Law Faculty

Yaroslav Mudryi National Law University
Kharkiv Ukraine
06-2024

Skills

  • Strategic Planning
  • Customer Account Management
  • Client Relations
  • Customer Retention
  • Customer Service
  • Records Management
  • Negotiation
  • Team management

Languages

Ukrainian
First Language
English
Upper Intermediate (B2)
B2
Spanish
Beginner
A1

Timeline

Customer Success Manager

WhiteBIT
10.2023 - Current

Support Specialist

WhiteBIT
03.2022 - 10.2023

Bachelor of Science - The International Law Faculty

Yaroslav Mudryi National Law University

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Heorhii Chehrakhchi