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Information technology specialist with 10+ years serving diverse industries from Digital Banking to FinTech, Telecommunications to Insurance, Education to Consulting firms (Deloitte, KPMG, IBM, EY), understanding change management and software development processes, complex IT architecture and security measures and tools, designing cyber security frameworks, policies, SOPs, improving and automating vulnerability and patch management, cybersecurity asset management, change and incident management, overhauling Identity and Access administration (IAM/PAM), cybersecurity operations in Agile DevOps/environments and leading complex cybersecurity projects and scrum teams. Possessing this broad experience and securing organizations’ cyber infrastructure and digital assets necessitates providing management and leadership with guidance and expert advice on matters of cybersecurity as well as leading a team of emotionally intelligent professionals, articulating business-impacting risks, providing guidance, and aligning with business goals, successfully collaborating with leading consulting and government regulators to deliver stellar technology solutions and conduct audits for financial as well as medical service providers across continents. As a team player and a servant-leader, these are integral to the provision of positive change to organizations.


  Established Business Systems Analyst with 8+ years track record of technical project talents in multiple domains including Online Banking, Manufacturing, Airline, Retail, E-commerce, and Healthcare Domains.
  Expert in business process flows and software development in both Agile and Waterfall environments using Jira and TFS.
  Excellent facilitation skills and adept at managing the interaction between end-users, management, developers, and testers during the different phases of the SDLC.
  Proven strength in problem-solving, system analysis, and product management.
  Experience in leading Requirement workshop sessions to facilitate discussions of requirements, scope, priority, and dependencies with application architects, developers, testing teams.
  Business writing skills for Business Requirement document (BRD), Functional Requirement skills (FRD), User stories, data mapping document and Use case document in MS Word, MS Excel, and JIRA
  Proficient in using industry standards to uncover client requirements and identifying the system requirements by creating Use Case Models and Data Flow Models.
  Developed data mapping documentation to establish relationships between source and target tables including transformation processes. Conducted GAP analysis, User Acceptance Testing UAT, SWOT analysis, and ROI analysis.
  Efficient in authoring wikis to host User Guides, Business requirements documents, Use case Specifications, Functional Specifications, customer requirement Documents, and Workflows.
  Experience in Gathering and Analyzing Requirements to be used in writing business requirements documents and functional requirements documents.
  Worked with tabular, matrix, chart reports, drills down reports as well as interactive reports according to business requirements.
  Thorough understanding of elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis, and risk analysis.
  Coordinated with SQA teams to create Test Plans, Test Cases, and Test Scripts documents in all phases of Testing and UAT.
  Closely working with the release management team to perform Production Deployment activities and coordinating with Stakeholders for Validation & UAT
  Performed SQL queries for ETL jobs
  Worked with REST API and JSON and was also involved in exposing the web service.
  Performed Postproduction goals by providing proper training and understanding of the product to the users and updating aspects in documentation maintained
  Built and maintained close relationships with customers, onsite and offshore teams to ensure business priorities are met
  Experience in building Data Integration, Workflow Solutions, and Extract, Transform, and Load (ETL) solutions for data warehousing using SQL Server Integration Service (SSIS).


Resourceful and detail-oriented IT Business Analyst with 5+ years of experience in project planning, management, and coordination. Proficient in various business systems, including Salesforce, and skilled in requirements gathering, analysis, and documentation review. Proven track record in improving efficiency and user experience through process improvement and project management. Possesses strong leadership skills, having managed teams and coordinated with internal and external stakeholders. Certified ScrumMaster with a focus on agile methodologies. Proficient in a range of technologies, including Jira, Confluence, and Microsoft DevOps. Bilingual in Spanish.

Dedicated and results-driven professional with 7.5 years of diverse experience in Business Analysis, Project Management, and Scrum Master. I thrive on turning complex challenges into strategic opportunities, ensuring optimal project delivery. Business Analysis Expertise: Proven ability to analyze business processes, gather requirements, and translate them into actionable insights. Adept at leveraging data-driven decision-making for process improvement and achieving organizational goals. Project Management Excellence: Successful track record in leading end-to-end project lifecycles, from initiation to delivery. Skilled in coordinating cross-functional teams, managing resources efficiently, and ensuring projects align with organizational objectives. Scrum Master Leadership: Experienced in Agile methodologies, serving as a Scrum Master to facilitate seamless collaboration within teams. Proficient in guiding teams through sprints, removing impediments, and ensuring a continuous improvement mindset. Global Perspective: I've cultivated a global mindset through working on diverse projects, fostering effective communication and collaboration across multicultural teams. Results-Oriented Approach: A results-oriented professional focused on delivering high-quality outcomes within specified timelines. Committed to driving operational efficiency and exceeding stakeholder expectations.

Hendrik Roy Rentenaar

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Information Technology Business Analyst

Information Technology Project Manager

Procurement Officer

Education

Master degree (MSc) - Global Supply Chain Management and Change

Bachelor Degree (BA) - International Logistics Management & Economics

Deficiency Course - Physics

Skills

Certification

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Timeline

Information Technology Business Analyst

Information Technology Project Manager

Procurement Officer

Master degree (MSc) - Global Supply Chain Management and Change

Bachelor Degree (BA) - International Logistics Management & Economics

Deficiency Course - Physics

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