Hend Abuznemeh

• Conducting market and data analysis to boost sales and KPIs.
• Designing and selecting new products, optimizing purchasing of special products for Arabic markets.
• Streamlining processes to enhance productivity and revenue.
• Managing online stores by improving layout, menus, imagery, product selection, localization, and social media content.
• Coordinating social media campaigns and analyzing results for future planning.
• Managing stock and overseeing 90 franchise stores, resolving local issues, and adapting products to meet local needs.

Achievements:

• Increasing Special products sales by 25%.
• Preparation for sales peaks, achieving an average of +15% annual sales growth
• Localizing online stores, boosting traffic by 10% and online sales by 30%

• Negotiation of contracts and prices with hospitals.
• Team leadership and Services Coordination to insure efficient and satisfactory service.
• Monitoring key performance indicators to a improve operational effectiveness.
• Managing billing documentation and payments.

Achievement:

• Acquiring and managing new partner organizations.
• Improving treatments completion timings through negotiation with the hospitals.
• Price reduction of many medical services.

• Interpretation between patients and doctors in Spanish, Arabic, and English.
• Coordination of appointments and negotiation with hospitals to get the best services scheduling.
• Resolving treatment and embassy issues.
• Logistics and team coordination to assure the fast service.

Achievements:

• Building rapport with new medical centers, which helped fast-track service and treatment completion.

• Interpretation between patients and doctors (Spanish, Arabic, English).
• Appointments booking and services coordination.
• Working with high-profile clients, including UAE's Deputy Prime Minister and Royal Family.

Achievements:

• Expansion of client base by 30% through personal recommendations.

• Providing accurate legal document translations.
• Performing consecutive interpretation for national organizations.
• Maintaining client and task databases for the team.

Achievements :

• Improving the team productivity by analyzing the daily tasks.
• Improving costs and relationship with partners through performing efficient multi-language translations.

• Assisting the Director with meetings and travel coordination.
• Training and supervising new employees.
• Coordination tourist bookings to Jordan.

Achievements:

• Achieving 90% satisfaction in most bookings.

• Stock and inventories Management.
• Handling cash transactions & Assisting customers.

Achievement:

• Fostering teamwork in the store.
• Increasing sales revenue by 20% in one quarter.