HELGA PONS CASAS
SAN FRANCISCO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Travel Agency/Customer Service
HAVANA TRAVEL SEHRVISES
SAN FRANCISCO
04.2018 - 03.2020
- Assisted Head Chef in planning, preparing and cooking meals for up to 200 guests.
- Conducted quality control inspections on prepared food items prior to serving.
Administrative Assistant
ICS Travel Group
SAN FRANCISCO
02.2014 - 07.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars. Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Desk Clerk
AMSI
SAN FRANCISCO
04.2012 - 11.2014
- Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
- Maintained records of room availability and reservations.
Education
High School Diploma -
Perez Iborra
BARCELONA09-2001
Skills
- Interpersonal Communication
- Microsoft Office
- Organization and Time Management
- Social Perceptiveness
- Customer Service
- Friendly, Positive Attitude
- Remote Office Availability
Languages
Spanish
First Language
English
Proficient (C2)
C2
Catalan
Proficient (C2)
C2
Italian
Upper Intermediate (B2)
B2
Timeline
Travel Agency/Customer Service
HAVANA TRAVEL SEHRVISES
04.2018 - 03.2020
Administrative Assistant
ICS Travel Group
02.2014 - 07.2018
Desk Clerk
AMSI
04.2012 - 11.2014
High School Diploma -
Perez Iborra
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