HELEN QUINTANA

• Covered a Maternity Leave
• Planned and executed luxury events with budgets up to €300,000 and up to 300 high-profile attendees, including press conferences, entertainment industry functions, and super VIP client experiences.
• Built and maintained trusted relationships with entertainment clients, public figures, and high-net-worth individuals, delivering personalized, confidential service.
• Ensured all events met legal, safety, and health standards, including VIP-specific protocols.
• Worked closely with F&B, AV, security, housekeeping and guest services teams to keep everything running smoothly and exceed client expectations.

Served as the on-the-day Events Manager, expertly coordinating wedding ceremonies and acting as Master of Ceremonies (MC) to ensure smooth, memorable events. Developed customized wedding packages and designed event layouts to exceed client expectations. Organized every detail of the ceremony, from welcoming guests and guiding them to their seats, to coordinating with vendors and managing schedules. Weddings for gatherings of 30-150 guests, creating unforgettable experiences for clients and their guests.

Efficiently managed guest bookings and inquiries, ensuring high levels of customer satisfaction. Accurately processed customer payments and updated reservations using Opera, while maintaining compliance with data protection regulations. Welcomed guests warmly, provided keys and directions, and facilitated smooth check-in and check-out processes. Verified guest identification and payment preferences, promptly addressing questions and escalating concerns to management when necessary. Successfully handled over 50 check-ins and check-outs daily, contributing to a seamless guest experience.

• Carefully managed and recorded cash and credit transactions.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies of 22 tables of 4.
• Monitored health and safety measures for guaranteed compliance.
• Trained staff on best practices to achieve optimal productivity.

• Designed, budgeted, virtual and hybrid events from conception to completion, with up to 35-60 attendees.
• Documented expenses and tracked budgets, maintaining control against targets.
• Directed subcontractors in floral design, photography needs and audio-visual equipment coordination.
• Processed payment for event vendors, venues and staff.

• Provided information and recommendations and responsible for arranging transportation to and from the hotel, as well as booking flights, rental cars, or other travel-related services as the guest requested
• Managed over 100 check- ins & check-outs per day.
• Also, managing guest complaints and building relationships with guests were my daily duties.
• Achieved 5-star reviews by delivering outstanding customer service.
• Calculated billings and hotel charges and provided receipts.