HELEN MATHEWS

• Worked under the direction of the General Manager and Clinical Director in the management of day-to-day operational issues for the Musculoskeletal Directorate.
• Member of the 'escalation on-call' rota in Morriston Hospital. Worked closely with A&E, senior hospital management, hospital bed managers, ward managers, and outside agencies to ensure the effective admission and discharge of our Trauma & Orthopaedic patients.
• Worked alongside the Patient Pathway Manager to improve our specialty waiting times across the Health Board. Arranging extra clinics and theatre sessions as required, ensuring safe implementation of these sessions with the necessary clinical teams.
• Co-ordinated and maintained the on-call rota for Trauma & Orthopaedics. Monitoring gaps at times of shortfall.
• Developed close working relationships with the junior medical team and practitioners, attending meetings at a high level to discuss working time tables and contracts.
• Managed a large team of administrative staff across the health board
• Monitored individual workloads to ensure fairness and reduce the risk of burnout.
• Completed risk assessments when required. Implementing and facilitating outcomes from the assessments.
• Lead on disciplinary and capability reviews of administrative staff when required.
• Monitored sickness levels within the directorate and on an individual basis. Adhering to the Health Board's Absence & Sickness Policy.
• Undertook Return to Work Interviews for all Medical and Administrative staff. Referring on for occupational health assessment if deemed necessary.
• Lead performance reviews for all administrative staff within the directorate. Worked with the individual identifying areas for improvement and producing personal development plans for the year.
• Managed any conflict issues within the administrative teams.
• Managed the recruitment of health board trauma & orthopaedic medical staff at times of shortfall, working with the necessary clinical lead and following health board recruitment protocols.
• Worked closely with human resources and medical agencies to secure locum medical staff at times of unpredicted shortfall, to cover sickness, maternity leave etc.
• Lead on all recruitment of administrative staff within the directorate. Ensuring all necessary training and mentoring was provided.
• Implemented cost reduction measures, reduced overhead expenses.
• Boosted department efficiency by streamlining operational processes.
• Delegated tasks efficiently to maximise productivity within the management team.

Took maternity leave during this time.

• Provided efficient and effective medical secretarial support to two Trauma & Orthopaedic Consultants and their junior medical team.
• Assisted in the organisation of the Consultant's workload.
• Maintained patient confidentiality by adhering to GDPR data protection policies.
• Transcribed medical reports, clinic letters and on-call ward rounds accurately and within the required timeframe.
• Promoted a positive patient experience through professional telephone etiquette.
• Improved office efficiency with organised filing systems.
• Managed medical records, ensuring accuracy and accessibility.
• Scheduled appointments to reduce patient waiting times.
• Monitored the consultant's follow up not booked waiting list, awaiting for diagnostic reports and booking follow up appointments when necessary.
• Liaised with senior surgical and medical consultants on behalf of my consultant's ensuring accurate information was relayed between all involved.
• Liaised with pharmaceutical representatives, arranging meetings with Consultant and necessary representative.
• Photocopied and scanned documents to update patient records.
• Followed written and verbal directions, managing high-volume details and tasks with accuracy.
• Processed referrals with speed and accuracy to minimise delays to treatment. Paying close attention for any urgent suspected cancer referrals and adhering to the NHS Wales Cancer pathway targets.
• Shared communications between medical staff and patients.
• Set new appointments, rescheduled appointments, and sent reminders.
• Collected information from patients via face-to-face or telephone interviews.
• Arranged for staff travel and accommodations for medical conferences.
• Trained and supervised junior clerical staff handling diverse office needs.

Provided essential support for family amidst relocation and son's school start.
Engaged in homemaking responsibilities, prioritising quality time during formative years.

• Responsible for the operational management of the Postgraduate Medical & Dental Educational Team and the provision of teaching programmes within the Education Centre at Morriston Hospital.
• Work closely with the Education Centres Manager and the Strategic Medical Lead to develop and facilitate service improvement.
• Act as deputy under the direction of the Education Centres Manager.
• Provide administrative support for the Faculty Lead for Trainees, including supporting the Swansea Bay 'Best Trainee Event' and promoting completion of the GMC Survey across the Health Board.
• Act as point of contact and provide management support when required within the Education Centre.
• Assist the Education Centres Manager on a day to day basis with the management and security of the Education Centre at Morriston Hospital.
• Work closely with the Medical Education Lead for Postgraduate students and HIEW to develop and provide the necessary curriculum for our trainees.
• Promoted environmental awareness among students via various sustainability projects in the curriculum.
• Prioritised inclusivity and diversity in curriculum design, promoting equal opportunities for all students.
• Working under pressure to meet tight deadlines and maintain the highest level of teaching programmes required.
• Manage own workload and prioritising tasks with excellent time management skills.
• Working closely with Senior Managers and Clinicians within Medical & Dental Education.
• Working closely with the Undergraduate Education Manager to ensure a smooth transitional period to the postgraduate trainee programme.

Prioritised family commitments in response to husband's throat cancer diagnosis and subsequent treatment.

• Collaborated with well-being team to foster positive learning attitudes among students.
• Focused on preventative measures to enhance emotional resilience and independence.
• Provided pastoral support, managing student welfare effectively.
• Tracked and monitored student behaviour using class charts.
• Supported teaching staff with targeted interventions to improve student outcomes.
• Maintained high standards of personal conduct, promoting a positive work environment.
• Participated in 'on-call' duties, managing vulnerable students and liaising with authorities as necessary.
• Ensured compliance with safeguarding, health and safety, confidentiality, and data protection policies.