Helder Rosa

Business Architect - Sep 2021 / Current

The Business Architect shall monitor and promote the accomplishment of the Architecture Master Plan by continuously bridging the gap between strategy and execution on the IT/OT enablement process, and shall trigger and oversee the execution of all processes and procedures in close collaboration with all stakeholders.

• Creation of the template for all the IT and OT Logical Architecture Diagrams.

• Creation of new Knowledge Base for IT/OT integrated vision.

• Revision of the entire IT-OT catalog and consequent correction and/or creation of incorrect/missing Architecture related information.

• Steering the various Solution Architects, Technical Leads and Product Owners to populate the new Knowledge Base accordingly with the defined templates.

• Creation of the global mapping for the planned Architecture decisions (roadmap E-REDES PT).

• Participation in the global Digital Transformation forum (E-REDES PT, E-REDES Spain and EDP Brazil) roadmap convergencies.

• Creation of process matrix for IT/OT Architecture management.

• Dissemination of good practices in Architectural design and technological components.

• Participate and promote the Architecture related discussions.

• Creation and maintenance of artifacts.

• Creation and maintenance of knowledge data base.

• Promote IT/OT synergy.

Technical Project Management - Jan 2020 / Sep 2021

• Responsible for the elaboration of Test Book and Test List
Object for Nokia Cloud Packet Core Blueprint projects.

• SharePoint administrator.

• Responsible for the tracking and organizing the various teams’
deliverables.

• Creation of mechanisms to track all the Subject Matter Expert
(SMEs from different teams and different countries) activities.

• Guide all points of action of the project.

• Organize all meetings and documentation of the project.

• Direct contact with the Stakeholders.

• Creation of weekly KPI reports to deliver to the stakeholders.

Mobile Packet Core Team Coordinator - Oct 2018 / Jan 2020

• Responsible for the scheduling and work load distribution regarding all Flexi NS and Flexi NG maintenance windows and day after reports.

• Responsible for the elaboration of custom NetAct Reports to fulfill clients demands.

• Responsible for the training of remote teams executing day after activities.

• Monitoring SGSN and MME activities after integration.

• KPI Report for SGSN and MME activities.

(RAN) Optimization Engineer - Oct 2016 / Oct 2018

• Optimization and audits in 2G networks.

• Analysis and resolution of issues related to KPI indicators, Titlts, frequencys clashes, TRx levels, Threshold, TCH and SDCCH analysis,Qos analysis etc.

• Report and analysis of drive tests of 2G and 4G networks using Actix.

• Planning of sites bearings and frequencies, locations of hotspots and neighbourd planning in 2G networks.

• Cross feeders check.

• Knowledge in Nortel, Nokia, Ericsson, Huawei, MBLN and NSN Radio equipments.

Team Leader - Atlantic NOC Spain - Jan 2013 / Oct 2016

Shift Lead is responsible for ensuring effective management of Alarm Surveillance and Fault Management teams in Front Office operations of the Centralized NOC Duties & Responsibilities:

• Lead a shift or team of technicians in a 24x7x365 support environment.

• Mentor and teach NOC technicians best practices in monitoring and site recovery.

• Ensure Escalation of alarms/faults.

• Ensure escalation of alarms/faults to field teams as per SLA and severity guidelines.

• Participate in setting and managing technical/management bridges in case of any major incidence.

• Participate in or lead cross-functional teams in root cause analysis and corrective action documentation and follow up for severe outages.

• Ensure end-to-end closer on Alarms in defined timeframe based on Fault Management analysis.

• Educate & inform FO team towards NOC ways of working and keeping check on compliance as per defined guidelines.

• Consolidation of issues and escalation to internal support system.

• Participate in Formulating FO selection strategy & methodology.

• Facilitate problem solving and collaboration.

• Intervene when necessary to aid the group in resolving issues.

• Incident management and escalation with external providers.

Radio Access Network (RAN) Technician - Atlantic NOC Spain - Sep 2012 / Dec 2013

• Monitoring and ensuring constant network surveillance and operation of products, networks and services managed by the NOC.

• Identification of network related incidents, with available diagnostic tools, and developing a path to solve the network problem.

• Working in a KPI-oriented way (Detection time, reaction time, etc.).

• Perform planned and proactive actions in order to keep the network and the application servers running at the highest possible availability.

• Accurately diagnose network incidents and provide troubleshooting support and resolutions.

• Coordinating technical field interventions on faults that cannot be fixed remotely and ensuring all the agreed procedures and standards are followed.

• Escalating more complex issues to higher technical levels within NOC and/or customer structure, enabling a faster resolution of the incidence.

• Monitoring SDH / Access networks 2/3G LTE.

• Create new cases and update existing cases.

• Manage escalations in accordance with management procedures and Service Levels.

Radio Access Network (RAN) Technician - Jun 2011 / Aug 2012

• Conducting direct supervision of SWAP process of outdated equipments to the Huawei DBS3900, as well as its permanent supervision for the Spanish telecommunications operator Orange.

• Monitoring and ensuring constant network surveillance and operation of products, networks and services managed by the NOC.

• Identification of network related incidents, with available diagnostic tools, and developing a path to solve the network problem.

• Working in a KPI-oriented way (Detection time, reaction time, etc.).

• Perform planned and proactive actions in order to keep the network and the application servers running at the highest possible availability.

• Accurately diagnose network incidents and provide troubleshooting support and resolutions.

• Coordinating technical field interventions on faults that cannot be fixed remotely and ensuring all the agreed procedures and standards are followed.

• Escalating more complex issues to higher technical levels within NOC and/or customer structure, enabling a faster resolution of the incidence.

• Monitoring SDH / Access networks 2/3G.

• Create new cases and update existing cases on customer database.

• Manage escalations in accordance with management procedures and Service Levels.

Technical Support Engineer - Jan 2010 / Apr 2011

• 1st line support of field force on Sapo ADSL, MEO IPTV and MEO Fiber.