Matthew Jones
Malaga
Summary
Dynamic Travel Consultant accomplished in working with business and private clients. Proven track record of providing exceptional customer service and creating personalized travel itineraries that meet clients' needs and preferences. Skilled in building strong relationships with clients and suppliers, negotiating competitive rates, and staying updated on travel trends and regulations. Passionate about delivering memorable travel experiences while ensuring client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Consultant
Worldwide Leisure Services SL
Mijas
09.2023 - Current
- Developed customized travel plans to meet customer needs and preferences.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
Travel Consultant
Webhelp Egencia
Benalmadena
09.2022 - 09.2023
- Establish thorough familiarity with company software, notably Amadeus.
- Assessed client needs to recommend appropriate travel packages.
- Coordinated with various industries to handle client bookings outside business hours.
- Coordinate with various stakeholders to ensure smooth operations.
Account Executive
Now Compare
Malaga
02.2022 - 09.2022
- Maintain customer accounts and record account information.
- Resolved customer complaints by providing effective solutions.
- Maintained up-to-date customer information through digital tools.
- Efficiently managed time to balance travel and scheduling demands.
Client Relations Executive
Now Compare
Malaga
09.2020 - 02.2022
- Supported sales team in securing new business deals.
- Ensured accurate and comprehensive documentation of customer communications.
- Communicated renewal quotes to clients.
Customer Advisor
EE Limited
Bangor
12.2018 - 09.2020
- Enhanced sales by informing customers about available promotions.
- Fostered positive customer experiences with efficient and friendly problem-solving.
- Built strong relationships with colleagues and management.
Customer Assistant
Marks & Spencer
Bangor
12.2017 - 12.2018
- Enhanced operational efficiencies overseeing customer requests and store inventory.
- Kept up-to-date with ongoing store promotions.
- Ensured efficiency in all aspects of routine work.
Education
Bachelor of Science - Business Management
The Open University
Remote09-2022
Diploma - Plumbing
Coleg Menai
Bangor, Wales12-2017
Skills
- Time management
- Communication
- Exceptional customer service
- Time management
- Complaint resolution
- Attention to detail
- Amadeus
- Organised
Languages
English
First Language
Welsh
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Certification
- Amadeus Level 1
- Amadeus Level 2
- Amadeus Advanced Courses
- Level 2 Health & Hygiene
- OCR Level 2 Essential Skills Wales in Communication
- OCR Level 2 Essential Skills in IT
- OCR Level 2 Essential Skills in Application of Number
- NVQ Level 3 Diploma in domestic plumbing and heating
- Edexcel BTEC Level 1 in construction (QCF)
Timeline
Travel Consultant
Worldwide Leisure Services SL
09.2023 - Current
Travel Consultant
Webhelp Egencia
09.2022 - 09.2023
Account Executive
Now Compare
02.2022 - 09.2022
Client Relations Executive
Now Compare
09.2020 - 02.2022
Customer Advisor
EE Limited
12.2018 - 09.2020
Customer Assistant
Marks & Spencer
12.2017 - 12.2018
- Amadeus Level 1
- Amadeus Level 2
- Amadeus Advanced Courses
- Level 2 Health & Hygiene
- OCR Level 2 Essential Skills Wales in Communication
- OCR Level 2 Essential Skills in IT
- OCR Level 2 Essential Skills in Application of Number
- NVQ Level 3 Diploma in domestic plumbing and heating
- Edexcel BTEC Level 1 in construction (QCF)
Bachelor of Science - Business Management
The Open University
Diploma - Plumbing
Coleg Menai
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