Heather Dickins
Colorado Springs -
Summary
Highly-motivated Event Manager with in-depth knowledge of hospitality management procedures. Well-versed in managing and leading large teams to deliver successful events. Adept at cultivating and maintaining strong relationships with staff and clients. Skilled in a variety of roles including management, marketing, sales, and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Manager
Hilton
Davenport, IA
06.2023 - 09.2023
- Planned and developed programs, agendas, budgets, and services according to customer requirements.
- Developed relationships with key external contacts to ensure smooth running of events.
- Ensured the successful execution of events by closely managing and overseeing vendors.
- Maintained accurate expense records during event planning.
- Implemented effective marketing strategies.
- Collaborated with sponsors and organized committees to strategize event formats, develop and review administrative procedures, and monitor event progress.
- Maintained records of other key event data and statistics.
- Reviewed event bills for accuracy and approved payments.
- Determined how future events could be improved.
Banquet Server, Banquet Lead, Bartender
Hilton
Pensacola, FL
01.2017 - 04.2023
- I began my work here as a Banquet server. This required me to anticipate guest's needs and exceed customer service expectations at all times. I responded urgently and appropriately to any concerns, assisted with the complete setup and breakdown of the banquet area, and maintained a high level of cleanliness and awareness of sanitary practices.
- Due to my consistent and exceptional performance in my role as Banquet server, I was eventually promoted to the role of Banquet lead. In this role, I was the driving force behind all operations related to the banquet area. I worked with a full team of people underneath me, and coordinated the setup, breakdown, and running of this area.
- Throughout my time in both of these roles, I also worked as a bartender whenever extra help was needed.
Manager/Bartender
Fisherman's Wharf
San Francisco, CA
01.2016 - 01.2017
- Oversaw employees in front and back of house to ensure compliance with company policy.
- Maintained strong communication with the General Manager and staff, to ensure that operations ran smoothly, and that all data visualization concerns were addressed appropriately.
- Assisted bartenders and servers throughout their shifts.
- Provided extensive daily and monthly reports detailing sales, trends, and forecasts of future email communications.
Education
Associate of Science - Marketing And Business
Florida State University
Florida, US08-2013
Associate of Arts - Marketing Management
NorthWest Florida State University
Florida, US01-2013
Skills
- Management
- Event management
- Dining room management
- Order management
- Account management
- Mentoring
- Marketing
- Merchandising
- Sales
- Computer literacy
- Salesforce
- Bartending
- Serving
- Customer service
Certification
- Bartender License
- Food Handler Certification
- Driver's License
References
References available upon request.
Timeline
Event Manager
Hilton
06.2023 - 09.2023
Banquet Server, Banquet Lead, Bartender
Hilton
01.2017 - 04.2023
Manager/Bartender
Fisherman's Wharf
01.2016 - 01.2017
Associate of Science - Marketing And Business
Florida State University
Associate of Arts - Marketing Management
NorthWest Florida State University
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