Claudia Handal González

• Oversaw the opening and closing of the resort, coordinating with various departments to ensure a smooth start and end to the season.
• Trained and mentored new staff, maintaining high standards of service throughout the season.
• Managed a team of front desk, guest relations and guest services agents, overseeing daily tasks, guest inquiries and complaints.
• Monitored and optimized guest satisfaction, handling VIP guests and resolving complaints.

Participated in a rotational program designed to develop skills across various hospitality operational areas.

1. Agent - Front Office (4 months)

Gained hands-on experience in the front office operations, including check-in / check-out, responding to inquiries and managing amenities for VIPs.

2. Supervisor - Housekeeping (4 months)

Oversaw daily housekeeping operations, ensured cleanliness standards, inspections of rooms and managed the housekeeping team.

3. Manager on Duty - Front Office (2 months)

Assumed managerial responsibilities, acted as the primary point of contact for guest relations and resolved complaints.

4. Agent - Reservations (2 months)

Managed the reservations system, processed bookings, and assisted clients with inquiries regarding accommodation and services.