Hafi z Umar Ahmad
ahmad, Pozuelo, Madrid,Spain
Overview
10
10
years of professional experience
Work history
SKILFUL REPRESENTATIVE AND MANAGER PROGRAM
Guide
- To the clients
- Add data base of all clients
- English Speaking clients with problems regarding their investments and banking and travel plans
- Managing the team of 15 people
- Preparing the monitoring tools for the team
- Improving the environment and making it friendly with all team
- Provided training sessions to new comers
- Holding the best sales and representative skills
- Fluency in English at professional level
- Coordinate the regional offices regarding sales
- Maintain multiple business relations
- B2B marketing
- Crypto and Finance Detailings
- Saas marketing
- Business or Sector Administrative and support service activities
KYC SPECIALIST ADYEN
Madrid
03.2023 - 06.2023
- KYC Detailed inspections Including:
- Documents verification
- Legal Company registry verifications
- Bank Documents verifications
- Customer request handling
- Business verifications
- Zendesk
- Onfido
SALES ADVISOR
Berlin
06.2022 - 10.2022
- CONCENTRIX GLOBAL IN COOPERATION WITH FACEBOOK
- Providing customer support to clients
- Resolving payment issues with clients and Facebook workplace market
- Uploading identity documents in case of requirements of Identity check
- Calling the clients to explain about their matters and the solutions to that along with providing a time frame
- Pitching the clients to avail more of Facebook services and plans for advertising on it
- Dealing with finance advisors
- Digital
- Marketing including digital advertising assistance.
FLOOR MANAGER/REGIONAL MANAGER
11.2021 - 04.2022
- AT&T, CRYPTO MINING, VODAFONE
- It was a private firm that provide outsourcing to AT&T, Vodafone, Binance
- I was promoted as the whole office manager or Floor manager of Kyiv office subsidiary
- My responsibilities were as follows:
- Guide to the clients
- Add data base of all clients
- English Speaking clients with problems regarding their investments and banking and travel plans
- Managing the 4 teams of 65 people
- Hiring of new Candidates
- Preparing the monitoring tools for the teams
- Daily analysis of QA
- Improving the environment and making it friendly with all team
- Provided training sessions to new comers
- Holding the best sales and representative skills
- Fluency in English at professional level
- Coordinate the regional offices regarding sales
- Maintain multiple business relations
- B2B marketing.
RESTAURANT HOST
01.2019 - 02.2022
- OWNED BUSINESS) OWNED(INVESTMENT BASED BUSINESS MODEL)
- I owned my this restaurant in Kyiv which has been destroyed by the war
TEAM LEAD PRIVATE ORGANIZATION
Crypto
09.2019 - 11.2021
COMMERCIAL SALES REPRESENTATIVE PRIVATE
US
02.2020 - 02.2020
CUSTOMER RELATIONSHIP OFFICER PRIVATE
07.2018 - 09.2019
- FIRM
- Crypto mining
- Financial assistance to investments
- AT&T
- Accent Bank Ukraine(Support)
- Binance(Support)
- Telenor(Customer support)
- It was a Private firm that dealt with multiple outsourced projects.
SALES MANAGER
PRIVATE CALL CENTRE
Lahore
02.2017 - 04.2018
- Customer Support
- Sales
- Domestic appliance sales
- Dish network subscription sales
- Alarm OS sales
- Online Teaching assistance
SALES MANAGER
HOVAX TECHNOLOGIES
Lahore
02.2016 - 02.2017
- US, AU, NZ, CA
Sales Executive
Lahore
08.2013 - 02.2014
- Alarm System installations
- Security provider assistant
- Domestic help providers
Education
SEP -
Dmitryvkska, Lahore Board of Education
HIGHER - undefined
SEP, SECONDARY SCHOOL Lahore Board of Higher Secondary Education
BACHELOR OF PHYSIOTHERAPY - undefined
University of South Asia
Skills
- Levels:
- And A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
- Microsoft Office Word Power Point Excel Microsoft: Microsoft Excel, Microsoft PowerPoint, Microsoft
- Word, Microsoft Outlook Microsoft Office, Oracle, CRM Self control CRM Cloud Microsoft
- Office Microsoft Powerpoint Microsoft Word Microsoft Excel Good listener and communicator
- Decision-making Organizational and planning skills Motivated flexible WhatsApp Microsoft
- PowerPoint Word Internet user Good time management Communications Good
- Communication Active listening Highly adaptable Responsibility positive thinking Ability to
- Work Under Pressure E-mail use Flexibility Teamwork Written and Verbal skills Microsoft
- Office (Word Excel PowerPoint Outlook) Problem-solving Good at being proactive and efficient in high
- Stress situations Friendly hardworking communicating Google Docs integrity Excellent team
- Player Strategic Planning Efficient multi-tasking
- MS Office (Word Excel PowerPoint) innovative
- Conflict resolution Microsoft Teams curious CRM: SalesForcecom, PeopleSoft CRM(Hubspot)
- LANGUAGE SKILLS
- DIGITAL SKILLS
Timeline
KYC SPECIALIST ADYEN
03.2023 - 06.2023
SALES ADVISOR
06.2022 - 10.2022
FLOOR MANAGER/REGIONAL MANAGER
11.2021 - 04.2022
COMMERCIAL SALES REPRESENTATIVE PRIVATE
US
02.2020 - 02.2020
TEAM LEAD PRIVATE ORGANIZATION
Crypto
09.2019 - 11.2021
RESTAURANT HOST
01.2019 - 02.2022
CUSTOMER RELATIONSHIP OFFICER PRIVATE
07.2018 - 09.2019
SALES MANAGER
PRIVATE CALL CENTRE
02.2017 - 04.2018
SALES MANAGER
HOVAX TECHNOLOGIES
02.2016 - 02.2017
Sales Executive
08.2013 - 02.2014
SKILFUL REPRESENTATIVE AND MANAGER PROGRAM
Guide
SEP -
Dmitryvkska, Lahore Board of Education
HIGHER - undefined
SEP, SECONDARY SCHOOL Lahore Board of Higher Secondary Education
BACHELOR OF PHYSIOTHERAPY - undefined
University of South Asia