Hassan Ait Ichou
Castelldefels
Summary
Highly organized Front Desk Receptionist with 8 years of experience in time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Hotel SB BCN Events
Castelldefels
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel for over 50 calls per day.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
Front Desk Officer
The style Outlets Viladecans
Viladecans
09.2018 - 06.2022
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel for over 70 calls per day.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Front Desk Receptionist
Riad Edward
Marrakech
04.2015 - 02.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Front Desk Receptionist
Sofitel Accor
Marrakech
07.2014 - 02.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Explained details regarding property to acclimate patrons to resort environment.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Education
High School Diploma -
Institute of Hotel And Tourist Technology
Ouarzazate, Morocco 06.2012
Bachelor's - English Literature
Boumalne Dades School
Boumalne Dades Morocco 06.2010
Skills
- Billing and Payment Processing
- Digital File Transmission
- Call Answering and Routing
- Multi-Line Telephone Systems
- Word Processing
- Office Management
- Packaging and Mail Receiving
- Hospitality Service
- Microsoft Office
- Check ins- Check outs
Certification
- Google Marketing Training June 2022
- Gmail - Maximize your Email Productivity Training September 2021
- Creating Great First Impressions Training - January 2021
Languages
Arabic
Bilingual or Proficient (C2)
French
Intermediate (B1)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Receptionist
Hotel SB BCN Events
06.2022 - Current
Front Desk Officer
The style Outlets Viladecans
09.2018 - 06.2022
Front Desk Receptionist
Riad Edward
04.2015 - 02.2016
Front Desk Receptionist
Sofitel Accor
07.2014 - 02.2015
High School Diploma -
Institute of Hotel And Tourist Technology
Bachelor's - English Literature
Boumalne Dades School
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